HealthJobsUK

Detailed job description and main responsibilities

Communication & Relationships Skills

• To provide relevant and timely specialist advice and guidance on functional and information matters.
• To support the development of internal and external communications where required by regular contact with the teams, stakeholders and Communications team.
• To be  responsible  for  preparation  of  correspondence  and complex  report, assessments and papers.
• To undertake complex clinical assessment and clinical report writing.
• To represent the team on panels and decision making forums  as   required,  participating   in   the   decision-making   process   and   clarification   of   funding responsibilities for clients who are registered with a NHS Shropshire, Telford and Wrekin GP.
• To represent NHS Shropshire, Telford and Wrekin on all appeals panels, including Local Resolution Panels (LRP) and Independent Review Panels (IRP) including NHSE appeal panels.
• To work with team members and other health and social care professionals to promote joint working to achieve positive benefits and added value for individual service users and carers.
• To liaise and communicate with external agencies including; NHS England, care providers, solicitors, advocates and the Ombudsman.
• To maintain constructive relationships with a broad range of internal and external stakeholders.
• To participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams.
• To communicate complex, clinical, personal and emotive information about patients and circumstances including risks, issues and dependencies, diagnosis, prognosis and eligibility to NHS funded services.
• To lead on the management of contentious cases which are highly complex and sensitive, acting as representative in legal proceedings.

• To deal with regular telephone calls throughout the day, addressing highly sensitive and complex enquiries, issues of concern regarding patient wellbeing, complaints and referrals that may require an immediate response
• To participate in the monitoring, review and complaints procedures of individuals with complex needs whose care is managed in their own homes or in residential care settings.

Analytical & Judgement Skills

• To undertake complex and detailed analysis of specific projects and patients requiring high levels of concentration.
• To update, maintain, organise, gather and analyse information to predict/meet future individual patient, organisational and team needs by identifying best professional practice.
• To contribute to the information management of performance, taking a lead for specific projects
• To provide co-ordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested

Planning & Organisational Skills

• To plan own workload and diary to ensure local, national and statutory targets and deadlines are met.
• To undertake complex clinical assessment and care planning to ensure patient need is met and that where appropriate, step-down/discharge is planned and co-ordinated to ensure patient need is met in the least restrictive way.
• To work with members of the team and key stakeholders to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions.

Patient/Client Care

• To manage a defined caseload undertaking responsibilities as delegated by the Team Leader/Manager - this will include the routine management of complex cases and the planning, organising and commissioning of specialised care packages ensuring the maintenance of accurate records.
• To participate in the assessment, monitoring, review and complaints procedures of individuals with varying levels of complex needs whose care is managed in their own homes or in care settings.
• To assist or lead (depending on who is the responsible commissioner) in the co-ordination of complex decisions involving members of the multi-disciplinary / multi-professional team as required.
• To assist in the collaboration and the co-ordination of the review and assessment process and to undertake reviews and assessments, including formal eligibility assessments as indicated.
• To undertake needs portrayal and retrospective assessments for PUPOC and appeals.
• To practise at all times in a manner that is within the NMC Code of Conduct and Guidelines or equivalent for specialist health profession.
• To practice at all times within a clinical governance framework that promotes quality.
• To co-ordinate and commission complex care packages involving members of the multi-disciplinary/multi-professional team

Policy/Service Development

• To contribute to the strategic planning recommending adjustments, as necessary.
• To support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans, in accordance with the agreed priorities of the team.
• To contribute to the development of performance and governance strategies and the development and implementation of improvement programmes.
• To deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadline
• To propose changes to own function, informing policy and making recommendations for other projects delivery.

Financial & Physical Resources

• To support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high quality information and analysis.
• To continually strive for delivering project/function/patient outcomes, value for money and greater efficiencies.
• To contribute to the financial delivery of the service ensuring it is cost effective and delivered on time.

Human Resources/Staff Management

• To provide specialist training, advice and support on own role/responsibilities across NHS Shropshire, Telford and Wrekin and the wider system.
• To participate in the recruitment process of support staff.
• To be accountable for own professional development and to participate in performance review.
• To attend relevant training and staff meetings as required including participation in nursing and clinical development across NHS Shropshire, Telford and Wrekin.
• To commit to undertake clinical supervision.
• To matrix manage the appeals and retrospective process, including the monitoring of quality and deadlines for peer reviews.

Information Resources

• To contribute  to  the  review  and  development  of  existing  information  management  systems  and contribute to the development of an integrated approach.
• To maintain accurate and comprehensive clinical records.
• To participate in and undertake audits and support the implementation of recommended action
• To update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice.
• To carry out timely and accurate information analysis and reporting on agreed areas of portfolio
• To actively support and contribute to the development of key performance indicators for the successful assessment of performance.

Research & Development

• To be accountable for own professional development and to participate in performance review.

 Freedom to Act

• To independently make eligibility recommendations using professional judgement which is fully supported by clinical evidence and rationale.
• To manage their own caseload independently whilst complying with all relevant clinical and commissioning process and policy.