Job summary
Employer heading
Colorectal Cancer Care Support Medical Secretary
NHS AfC: Band 3
Job overview
We are looking for an enthusiastic, flexible and highly motivated individual to join our Secretariat Team based at The Community Diagnostic Centre Hollinswood House (travel to other SaTH sites may be required) to support the Colorectal Cancer Care team.
The successful applicant must be literate, numerate and have a good understanding of computers. The Clerical Team is vital to the efficient running of the Department which strives to deliver a high standard of patient centred care.
We are looking for individuals with ambition who are able to work to and achieve goals and/or objectives set by their line manager. You will develop close working relationships with clinical and non-clinical staff ensuring they demonstrate a professional manner and personal confidence. NHS experience would be advantageous.
Main duties of the job
Provide an efficient and comprehensive secretarial support service for the Secretary/PA, prioritising work to ensure deadlines are met.
Ensure effective communication with associated departments.
Assist in the organisation of the Clinical Team’s workload.
1. Using Microsoft Office application, produce clinical correspondences with audio transcription.
2. To include communication to General Practitioners and other health professionals, clinical letters, notes and discharge summaries.
3. Respond to telephone calls from anxious and distressed patients, taking messages and resolving problems when possible, in a professional and competent manner
4. Arrange and minute meetings as required
5. Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
6. To adhere to agreed policies, procedures and protocols.
7. Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action
8. Opening and dealing with incoming correspondences as appropriate
9. Photocopying, general office duties and the use of PAS (Patient Administration System) when necessary
10. Book in and Book out notes to other departments using the in-house Patient Document Tracking (PDT) system
11. File results, letters and various other documentation in medical notes
12. Maintain comprehensive office systems ensuring prompt access to information.
Working for our organisation
As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Education / Training
Essential criteria
- 4 GCSE (C and above) or equivalent
- RSA stage 3 typewriting / word processing or equivalent
Desirable criteria
- NVQ 3 Business Admin
- ECDL
Experience
Essential criteria
- Audio typing
- Knowledge of software programs
Desirable criteria
- Medical Secretarial / PA experience
- Medical terminology
- NHS experience
Skills
Essential criteria
- Excellent command of English, high standard of grammar and spelling
- Well organised
- Able to prioritise
Desirable criteria
- Knowledge of NHS policies and procedures
Documents to download
Further details / informal visits contact
- Name
- Kathryn Poli
- Job title
- Operational Manager
- Email address
- [email protected]
- Telephone number
- 01743 261 000
- Additional information
For further information on the service or the roles, please contact Kathryn Poli or contact Kayleigh Harris, Improving Cancer Pathways Project Manager on extension 1596.
If you have problems applying, contact
- Address
-
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
- Telephone
- 01743 492402
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