HealthJobsUK

Trosolwg o'r swydd

The post holder will provide robust and successful training to new staff to achieve agreed targets and objectives, whilst ensuring all Trust policies and procedures are adhered to.

Applications from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications. Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship. For further information visit UK Visas and Immigration - GOV.UK (www.gov.uk).

Prif ddyletswyddau'r swydd

To design, document and version control the induction training processes for all aspects of outpatient booking and admissions booking of the patient pathway.

To design a series of competence sign offs at critical stages of the process to ensure new staff are competent and ready to proceed to the next stage

To design a training process that encompasses all the system and processes required across the patient booking areas in accordance with Trust/Access Policies

Design a training manual/bible that is version controlled for staff to have on the desks/electronic to refer to 

Be competent in delivery of the training packages and to book and facilitate a series of sessions

Be part of the operational management team and represent outpatients/admissions in projects/support groups where patient pathway or the booking process is to be changed

Work closely with booking clerks and supervisors to deliver bespoke training applicable to the PDP of the staff on a 121 or small group basis to reinforce process eg data quality, call quality. DPA, bluespier training and any others applicable

Work with the operational management team to drive performance and improve quality in all aspects of booking a patient

Work with the operational management team to design the standard template for booking rules for Firms/consultants to ensure suitable and consistent approach

Redesign call scripts to ensure up to date and include all relevant information

Gweithio i'n sefydliad

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role. 

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities – including our recently-opened £6 million Headley Court Veterans’ Orthopaedic Centre (the first unit of its kind in the UK).

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.