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Job overview

THIS IS A FIXED TERM CONTRACT FOR 12 MONTHS

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.   

An exciting opportunity has arisen for an enthusiastic individual to join our team to undertake the role of Senior Administrator within the Immunisation and Vaccination Booking hub. The post holder will operate in a fast-paced environment that is often unpredictable and will require excellent communication skills.

The post holder will be responsible for the day to day management of administrative staff providing leadership, support and advice in the booking hub/across the centre vaccination teams/business team and support the Senior Business support Managers and other senior staff within the immunisation and vaccination service.

Please see attached the Job description for further information.

Main duties of the job

Responsible for providing and co-ordinating a comprehensive, confidential and high quality administrative service for the Immunisation and Vaccination Team. Work on own initiative, develop own administrative systems, manage, and prioritise own workload seeking advice and escalating issues when required.

Engage with staff at all levels of seniority and will be a part of a multidisciplinary team and therefore will need to demonstrate effective influencing and persuading behaviours to ensure that deadlines are met. The post holder has an important role in contributing towards the Health Board achieving its targets for immunisation and vaccination, including targets for implementing the National Immunisation Framework within Powys.

Manage sickness absence, flexible working, and annual leave requests for all staff, with responsibility for liaising with Occupational Health and Human Resources and taking any action required in line with PTHB policies and procedures.

Manage incoming telephone calls and enquires, which may be of a complex and sensitive nature, exercising tact and diplomacy and ensure that appropriate action is taken. Ensuring that all calls are greeted bilingually as appropriate.

Assist with handling and resolving complaints in relation to the department and undertake appropriate action following each investigation.

Act as a point of contact for Immunisation and Vaccination system to ensure enquiries and any problems that arise are dealt with promptly and efficiently.

Working for our organisation

Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation. 

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.