Job summary
Employer heading
Validation Officer
NHS AfC: Band 4
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Oxford and the Horton General Hospital in Banbury.
For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Job overview
We are looking for a proactive and motivated individual to join our Ophthalmology Directorate, thriving in a challenging and fast-paced environment. The ideal candidate will have experience working in the NHS and a solid understanding of the 18-week Pathway. Strong organisational skills, excellent communication abilities, and the capacity to perform well under pressure as a key team player are essential.
Main duties of the job
· To assist Ophthalmology in ensuring RTT (referral to treatment) data reported to the Department of Health for the Trust is accurate.
· To provide an effective, elective care support service incorporating 18 week referral to treatment.
· To support the work of the Assistant Service Manager, the broad objective is to improve the efficiency of patient care.
· To ensure that no ophthalmology patient is ‘lost to follow up’ and that all patients receive the follow up care they require in a timely manner.
· To ensure any next step in a patient’s pathway which has been identified as incomplete is actioned appropriately.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
· To use Trust computer systems and EPR to ensure patients are discharged on correct RTT status
· Use patient notes, existing databases, Dictate IT, TIMS, EPR, and Medisoft to formulate patient pathway data on individual patients
· To source, collect and validate accurate RTT data in accordance with agreed practices and standards
· Support clinical and non-clinical teams within Ophthalmology to ensure that the information entered onto EPR is of the highest quality.
· To input the collected data into EPR or other Trust databases in a timely and accurate manner
· To liaise with staff as appropriate in order to achieve collection of accurate data
· To act as the failsafe for patients coming through the ophthalmology department to ensure their data and onward appointments are correct.
· To participate in planned training events and to attend all mandatory training sessions as requested.
· To attend relevant meetings and represent the RTT/validation team department as requested and ensure that all relevant information arising from such meetings is accurately communicated.
· To provide on job training for new staff as required.
· To support the monitoring of the 18 week RTT target
· To record accurately the reasons for patient breaches and escalate these appropriately.
Person specification
Education and Qualifications
Essential criteria
- Administrative experience
- GCSE English Language & Maths (or equivalent) at grade C or above
- Competence in use of various computer software packages
Desirable criteria
- Medical Terminology
- Previous experience within a Waiting list role or Elective Access role
Experience and Skills
Essential criteria
- Proven experience within an administrative role
- Experience of working with the general public
- Evidence of a positive approach to working in complex environments
- Knowledge of RTT 18 week pathways
Desirable criteria
- Previous NHS experience
- Evidence of team working
Interpersonal Skills/ Communication Skills
Essential criteria
- Excellent interpersonal and communication skills
- Excellent telephone manner
- Able to demonstrate initiative and deal with sensitive information.
- Ability to adapt to rapidly changing demands and expectations.
Desirable criteria
- Evidence of interacting with a wide range of people
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ramona Anghel
- Job title
- Assistant Service Manager
- Telephone number
- 01865231092
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