Job summary
- Main area
- Paediatrics
- Grade
- NHS AfC: Band 5
- Contract
- 18 months (fixed term)
- Hours
- Part time - 22.5 hours per week (Monday - Wednesday)
- Job ref
- 321-NOTSS-6381081-B5
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Children's Hospital
- Town
- Oxford
- Salary
- £28,407 - £34,581 Per annum Pro rata
- Salary period
- Yearly
- Closing
- 30/07/2024 23:59
Employer heading
Team Leader
NHS AfC: Band 5
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
The Children's Directorate is looking for a dynamic and enthusiastic Administration Team Leader to join our amazing team.
Main duties of the job
The post holder will be responsible for supporting and leading a team of administration staff to provide a quality service which is efficient and effective in the delivery of the patient pathway experience. The post holder will act with autonomy for the day to day management of the administration staff within their remit.
You will lead and mentor the administration team to ensure an excellent level of customer service.
The post holder will be expected to form strong working relationships with the Management Team, Clinical Leads and Corporate departments. They will also liaise closely with patients, carers, GP’s and other external Trusts.
Working for our organisation
Oxford University Hospitals (OUH) is a world-renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. We became a Foundation Trust on 1 October 2015 and believe that this will enable us to work more effectively in partnership with our patients and our local community to provide high quality healthcare.
The Trust is made up of four hospitals - the John Radcliffe Hospital (which includes the Children's Hospital, West Wing, Eye Hospital, Heart Centre, and Women's Centre), the Churchill Hospital and the Nuffield Orthopaedic Centre, all located in Oxford, and the Horton General Hospital in Banbury, north Oxfordshire.
Our collaboration with the University of Oxford underpins the quality of the care that is provided to patients, from the delivery of high-quality research, bringing innovation from the laboratory bench to the bedside, to the delivery of high-quality education and training of doctors.
Detailed job description and main responsibilities
Responsibilities
- Responsible for the management of the clinical administration team providing training and support
including leading team meetings and 1:1’s.
-To recruit new staff to the team making sure that all staff have regular appraisals and deal with any
formal disciplinary meetings.
-Oversee the administration team when covering for absences and allocating the workload in order
to provide a consistently high level of service.
- Monitor and take appropriate action to deal with poor performance when necessary following the
Trust policy.
-Represent the service at various meetings as required to ensure that the outcomes and actions of
these meetings are communicated back to the team appropriately and in a timely manner.
-Meet regularly with the Administration Manager to discuss current waiting time capacity issues and
-Promote good team working, act as a mentor to staff within the team. To be proactive in
developing initiatives to promote staff engagement and customer care.
- Ensure that accurate records are kept on e-rostering of annual leave, sickness and any other special
leave.
-Ensure that there is secretarial cover for governance meetings and that all relevant paperwork is
prepared and distributed in a timely manner.
-Ensure that all Return to Work Meetings following sickness absence are completed in a timely
manner and are recorded appropriately.
- Promote innovative, modern methods of working, adhering to data protection legislation, monitor
and assess the on-going needs for the administration services within all areas and develop
innovative approaches to ensure these needs are met.
-To participate in the design and implement departmental policies (SOP’s) to ensure the department
runs efficiently.
- To carry out team 1:1’s on a regular basis and develop and personal development plan (PDP) with
the administration staff to ensure training and development needs are adequately met.
- To evaluate staff performance against PDP’s, taking appropriate action to ensure that staff abilities
and aptitudes are developed, and potential maximised in accordance with Trust Policies.
- To perform annual appraisals for all administration staff in accordance with Trust protocol.
- Ensure all staff is up to date with their Trust Statutory and Mandatory training.
- Deputise for the Patient Access & Administration Manager during periods of absence or high
demand.
-Any other duties commensurate with the band and deemed appropriate by line manager.
Person specification
Experience and Skills
Essential criteria
- Substantial relevant experience in administration and a proven background of leading/supervising a team or service.
- Experience of working with clinicians and other health care professionals.
- Ability to lead and motivate staff.
- Excellent communication and negotiating skills.
- Ability to prioritise conflicting demands on resources to deliver challenging targets.
- Good organisational and time management skills.
Desirable criteria
- Experience of working within the NHS Experience of working in a multi-disciplinary environment.
- Diary management.
- Experience managing a team.
Education and Professional Qualifications
Essential criteria
- Degree or equivalent professional qualification/ training or experience.
- Good standard of general education (GCSE, A-Level or equivalent).
- ECDL or equivalent training in Microsoft Office.
Desirable criteria
- Management Certificate.
Knowledge
Essential criteria
- Excellent understanding of people management.
- Up to date experience of MS Windows, MS Office, Excel, PowerPoint and Access (or equivalent).
- Advanced analytical and decision making and resolving complex work related issues.
- Knowledge and understanding of clinical governance.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kelly Spriggle
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Additional information
Candidates are very welcome to visit the department and are invited to contact Kelly Spriggle: [email protected] for informal visit.
List jobs with Oxford University Hospitals NHS Foundation Trust in Administrative Services or all sectors