Job summary
- Main area
- Oxford Centre for Diabetes, Endocrinology and Metabolism
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: Monday - Friday 09:00am - 5:00pm
- Hours
- Full time - 37.5 hours per week
- Job ref
- 321-CORP-5945900-B3-1
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- John Radcliffe Hospital
- Town
- Oxford
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 15/07/2024 23:59
Employer heading
![Oxford University Hospitals NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/267.png)
Receptionist/Administrator
NHS AfC: Band 3
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
We are looking for an enthusiastic, hard-working Receptionist/Administrator to work within the existing Reception team who provide efficient and effective reception services across the Trust, based at the John Radcliffe Hospital, Churchill Hospital and OUH Cowley on a rotational basis.
Reliability, flexibility and a friendly disposition are all attributes the ideal candidate will possess. A well-presented, enthusiastic, confident and capable person, you will need to be a good team member, possess excellent administrative, organisational skills, be self-motivated and able to pay attention to detail. Exceptional communication skills, customer service and presentation are essential. Confident telephone skills are essential for this role.
It is fundamental to the post to have a courteous manner in sometimes-difficult situations. The successful applicant will have excellent IT skills and work well as part of a team.
We are recruiting to one reception post of 37.5 hours per week. Working days to be Monday to Friday 9am – 5pm (this is non-negotiable).
For an informal discussion, please contact Katie Harris, Complaints and Patient Services Manager on 07881 615199 email
Main duties of the job
All aspects of reception duties including :
Answering and dealing with telephone queries, both internal and external, patients , GP'S.
Booking, rescheduling and preparation of patients appointments.
Ensuring a smooth running and welcoming reception ,adhering to local and Trust policies and procedure.
Above list is not exhaustive.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
Responsible for outpatients reception, dealing with telephone, in person enquires.
Boking and rescheduling outpatients appointments, awareness of the Thrust 18 week pathway policy.
Providing a calming, efficient service to all internal and external contacts.
Working with in and part of a team, ability to communicate efficiently at all levels.
Flexibility with work duties and hours if required.
Person specification
N/A
Essential criteria
- N/A
- N/A
Desirable criteria
- N/A
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tania Castillo Morillo
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 0186527420
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