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Detailed job description and main responsibilities

• General Administrative Duties

   

  ·         Oversee the validation of RTT patient pathways with both the surgical and medical modalities, to support delivery of waiting time compliance.

   

  ·         Ensure relevant SOPs and processes are developed within the Data Quality team, to support reliability and access of data across the directorate.

   

  ·         Plan and organise your workload to ensure deadlines and objectives are met.

   

  ·         Deal with correspondence (e-mails, letters, phone calls) as required by the service, taking action or drafting brief responses when appropriate.

   

  ·         Demonstrate good attention to detail and the ability to produce accurate data sets and reports as required.

   

  ·         Act as a primary point of contact within the directorate in relation to RTT performance issues, liaising and escalating to the Service Manager where appropriate for support.

   

  ·         Be responsible for providing and receiving both complex and sensitive information in collaboration with a number of internal and external parties at all levels, as required within the service

   

  ·         Support the Data Quality team at Unipart House in ensuring consistent and robust administrative cover across both the service

   

   

  Data and Performance Management

   

  ·         Take a lead role in data quality management of the service, including EPR worklists, RTT pathway validation and lost-to-follow-up

   

  ·         Manage access control and security of the IT systems within ophthalmology, in collaboration with other Team Leaders in the service.

   

  ·         Regularly export and review the long-waiting patient pathways within the service, to ensure we are tracking the priority patients, to be compliant with waiting-time targets as defined by NHSE.

   

  ·         Optimise the coordination of all data management and processing activities and to provide updates and training to the team where necessary.

   

   

  ·         Produce data summaries and custom data exports at the request of the leads, using ORBIT+ where appropriate

   

   

  ·         Ensure compliance with Data Protection Act across the team and act as a role model in relation to this

   

  ·         Contribute to the development and update of databases and maintain filing systems, to manage the storage and access of data.

   

   

  ·         Ensure that data is available and up to date for any meetings related to the Failsafe team and attend related meetings to convey the relevant information

   

  ·         To support and facilitate audits where appropriate, liaising with clinical and administrative staff to ensure the availability of reliable data

   

  ·         To act as a central support resource in relation to data across the service

   

  ·         To be responsible for proposing and implementing changes to practice and processes within this area, contributing towards ongoing service development and potential efficiencies

   

   

  Human Resources

   

  ·         Provide line management and supervision for the RTT Validation and Failsafe Officers based at Unipart House

   

  ·         Work with the Directorate Management Team to manage the recruitment and selection processes, and the training, of administrative staff across the Directorate.

   

  ·         Maintain a good working knowledge of Trust HR policies including, but not limited to, performance management, sickness absence management and disciplinary procedures.

   

  ·         Identify and act upon concerns in line with the above policies, working closely with the divisional HR team.

   

  ·         Ensure that day to day administration cover is in place to support the departments; this will include the effective monitoring and management of annual leave and sickness to ensure appropriate levels of cover are maintained.

   

  ·         Undertake annual appraisals, setting objectives and taking responsibility for ongoing review and compliance with these.

   

  ·         Ensure compliance with statutory and mandatory training across the administrative team.

   

  ·         Act as an inspirational role model to the team, demonstrating the Trust values at all times.

   

   

   

  General

   

  ·         Report incidents using the Trust Incident reporting system and support the investigation, review and learning from incidents.

   

  ·         Investigate and co-ordinate responses to informal and formal patient complaints.

   

  ·         Ensure that patient experience and quality of care is considered at all times.

   

  ·         Using the e-procurement programme, be responsible for ordering, delivery and returning of any items, ensuring that invoices are process in line with Trust policy. Source and order specialist equipment as needed for the team