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Job summary

Main area
Neuroscience
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
321-NOTSS-6364766-B4
Employer
Oxford University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Neuroscience
Town
Oxford
Salary
£23,949 - £26,282 per annum pro rata
Salary period
Yearly
Closing
11/07/2024 23:59

Employer heading

Oxford University Hospitals NHS Foundation Trust logo

Elective Access Officer

NHS AfC: Band 4

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

 

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

 

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


 

Job overview

The post holder is one of a team responsible for effectively managing the
smooth coordination of the outpatient waiting list service for the Directorate
and ensuring that elective targets in relation to ensuring Outpatient,
Diagnostic and post-operative waiting times are met at both in a consistent
and timely manner.
The post holder will be responsible for the weekly validation of the Trusts’
patient tracking list (PTL) and will inform the Elective Access Team Leader of
any capacity issues identifying patients that cannot be treated within the
Cancer and 18 week Referral to treatment (RTT) targets

Main duties of the job

All Consultants, clinicians and nurses are required to give a minimum 6
week notice period of any clinic alterations. Ensure that any requests
outside this period are highlighted to the Elective Access Team Leader.
• Keep an accurate record of all Consultants, clinicians and nurses leave
requests and detailed accounts of reasons for clinic cancellations.
• Ensure that any clinic changes are completed and approved via clinic
maintenance pro formas for any changes to clinic templates on the
EPR system.
• This role requires a high level of concentration to be maintained,
precise, analytical, accurate detailed work and regular emotional effort
when initiating and responding to patients on the telephone and via
NetCall.

 

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

 

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Detailed job description and main responsibilities

Ensure accurate and comprehensive patient records and clinical details
including outpatient referrals are added onto EPR in a timely manner,
according to agreed standards, (the Trusts’ Elective Access Policy and
Data Quality).
• Book appointments on EPR as per Trust procedures in line with the
Trusts Elective Access Policy and ensure all referrals are clinically
triaged within 48 hours.
• Ensure that patients on ERS (Electronic Referral System) are given
appointment dates in accordance with clinical priority and length of
wait, and that patients on the ASI list are managed accordingly.
• Ensure that the appropriate action is taken following both patient and
hospital cancellations, such that the utilisation of elective capacity is
maximised.
• Ensure that the patients’ 18 week RTT pathway is correct on EPR
before undertaking any changes.
• Proactively monitor all outpatient clinics and highlight any capacity
issues or potential Cancer or 18 week breaches, where possible
prevent these with the support of the Elective Access Team Leader
• Be responsible for manging designated patient tracking lists (PTL) and
attend weekly PTL meetings with the management teams.
• To ensure all clinician annual leave and changes in outpatient sessions
are accurately recorded on the electronic patient record (EPR) and that
the affected outpatient sessions are proactively maintained such that
maximum waiting times are met and capacity is fully utilised. As such
the post holder will liaise closely with clinicians, managers, nursing and
administrative staff.
• Take a lead to resolve clinic cancellation issues by communicating with
colleagues and arranging cover or alternative clinics where required.
• The post holder is expected to develop an understanding of the Trust
Elective Access Policy and related procedures, and to make a positive
contribution to the ongoing development of elective administration
processes.

Person specification

Add "2" for Interview "0" for rejected

Essential criteria
  • Add "2" for Interview "0" for rejected

Employer certification / accreditation badges

Fair Train work experience quality standard - gold standardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleArmed Forces Covenant (Silver Award)Embracing Equality Diversity InclusionDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Prince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Daniel Maximiano
Job title
Elective Access Team Manager
Email address
[email protected]
Telephone number
01865222090
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