Swydd wag: Patient Pathway Administrator, Oxford University Hospitals NHS Foundation Trust, Oxford

Crynodeb o'r swydd

Prif leoliad: Endocrinology
Gradd: NHS AfC: Band 4
Contract: Cyfnod Penodol: 12 mis (OCDEM Maternity cover)
Oriau: Llawnamser - 37.5 awr yr wythnos (Working from the office is required)
Cyfeirnod y swydd: 321-MRC-6397937-B4

Cyflogwr: Oxford University Hospitals NHS Foundation Trust
Math o gyflogwr: NHS
Gwefan: OCDEM, Churchill Hospital
Tref: Oxford
Cyflog: £25,147 - £27,596 per annum pro rata
Cyfnod cyflog: Yn flynyddol
Yn cau: 24/07/2024 23:59

Patient Pathway Administrator

NHS AfC: Band 4

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

- To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, where possible, that the caller’s needs are met or they are transferred to the most appropriate person.

- Ensure Electronic Patient Records (EPR) and other patient databases are up to date and accurate, with relevant correspondence attached and clinic outcomes recorded.

- To manage all correspondence, and to ensure that urgent matters are dealt with properly.

Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients’ electronic notes and forwarded to the appropriate person electronically so they can respond accordingly.

To deal with outgoing mail and communication with due care and attention to patient confidentiality.

- To provide administration service for our outpatient clinic booking and to ensure that under or over-booking issues are proactively dealt with.

- To ensure appointments are scheduled for each patient to ensure the service maintains effective clinic and elective  activity  throughout the year. Highlighting to the Line Manager and/or the Clinical Team and/or Service Manager when clinics and need to be cancelled or closed, ensuring patients are informed of changes and new appointments provided.

- Maintain databases, extract data from EPR and run reports for sharing with the wider team, as and when required

Manyleb y person

Education and Qualifications

Meini prawf hanfodol

Good General level of education (minimum 5 C GCSE’s grade C or equivalent

Meini prawf dymunol

Knowledge of healthcare IT systems such as EPR

Specific Aptitude and Abilities

Meini prawf hanfodol

Highly organised and ability to prioritise
Strong Computer Skills
Ability to work as part of a team

Experience

Meini prawf hanfodol

proven experience within an administrative role
Knowledge of RTT 18 weeks pathways
Experience of working with general public

Meini prawf dymunol

Previous NHS Experience

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment , we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Nursing and Midwifery: For candidates applying from outside the UK: Please be advised that we work in partnership with Envertiz who will be managing your recruitment therefore by applying you are consenting to us passing your contact details and application to Envertiz so they can manage your recruitment and on-boarding. If you do not consent to this, please do not apply.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust). The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.

No unsolicited recruitment agency telephone calls or emails.