Job summary
- Main area
- Diabetes and Endocrinology
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Working from the office is required)
- Job ref
- 321-MRC-6397725-B4
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- OCDEM, Churchill Hospital
- Town
- Oxford
- Salary
- £25,147 - £27,596 per annum pro rata
- Salary period
- Yearly
- Closing
- 24/07/2024 23:59
Employer heading
Patient Pathway Administrator - OCDEM inpatients
NHS AfC: Band 4
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
We are seeking to appoint a full time B4 Patient Pathway Administrator to join our friendly Diabetes administrative team working on the Churchill Site. Please note the post holder will be required to work from the office at least 3 days per week.
Are You?
- Proactive
- Enthusiastic
- Team player
- Organised
- Committed to provide best administration service possible
- Able to work in a busy environment
Then look no further!
The post holder will provide an efficient and effective clinical administration service to the department, Consultants and wider clinical team. They will also attend to patients, colleagues and referrers to the service, promptly and courteously at all times and be a worthy front-line representative of our high quality service.
Informal visits or chat about this role prior applying are welcomed.
Main duties of the job
- To be a designated point of contact for the Consultants and clinic teams, alongside another Patient Pathway Administrators for the OCDEM Team.
To provide a full administration service to the Consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy.
-To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments to avoid breaches.
-Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week RTT pathway
- To have an overview of all workflows in the admin team and to be responsible for proving an excellent cohesive service to both patients and colleagues.
- To work closely with each member of the admin team to understand their role and support them.
-To cover in times of leave and sick to ensure service continuity.
-To escalate potential issues to the Line Manager and or Service Manager
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel
Detailed job description and main responsibilities
- To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, where possible, that the caller’s needs are met or they are transferred to the most appropriate person.
- Ensure Electronic Patient Records (EPR) and other patient databases are up to date and accurate, with relevant correspondence attached and clinic outcomes recorded.
- To manage all correspondence, and to ensure that urgent matters are dealt with properly.
Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients’ electronic notes and forwarded to the appropriate person electronically so they can respond accordingly.
To deal with outgoing mail and communication with due care and attention to patient confidentiality.
- To provide administration service for our outpatient clinics and to ensure that under or over-booking issues are proactively dealt with.
- To ensure appointments are scheduled for each patient to ensure service maintains effective clinic and elective activity throughout the year. Highlighting to the Line Manager and/or the Clinical Team and/or Service Manager when clinics need to be cancelled or closed, ensuring patients are informed of changes and new appointments provided.
- Maintain databases, extract data from EPR and run reports for sharing with the wider team, as and when required
Person specification
Education and Qualifications
Essential criteria
- Good General level of education (minimum 5 C GCSE’s grade C or equivalent
Desirable criteria
- Knowledge of healthcare IT systems such as EPR
Specific Aptitude and Abilities
Essential criteria
- Highly organised and ability to prioritise
- Strong Computer Skills
- Ability to work as part of a team
Experience
Essential criteria
- proven experience within an administrative role
- Knowledge of RTT 18 weeks pathways
- Experience of working with general public
Desirable criteria
- Previous NHS Experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tania Castillo Morillo
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 01865857300
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