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Detailed job description and main responsibilities

Marketing

1. To contribute to strategic planning and manage/monitor specific short, medium and long term marketing projects under the direction of the Quality Manager(s). To manage and supervise staff performing specific tasks within these projects.
   
2. To source opportunities (e.g., national and international events, conferences, professional society meetings etc) for the promotion of GenQA (laboratory EQA) and GENie (individual competency) services.
3. To utilise marketing expertise to prepare appropriate promotional material e.g., social media posts, information leaflets, websites etc.. Liaise with staff at all levels of the organisation (GenQA Director, EQA leads) as well as designers/printers and/or external marketing agencies and/or UK NEQAS central office as required.
4. To maintain and manage user accounts for various marketing platforms and ensure accuracy, continuity and consistency of messaging (wording and terminology) across these platforms and associated activities.
5. To train staff in the use of marketing platforms as required.
6. To write/contribute to other marketing material such as press releases.
7. To source marketing and promotional material for conferences and meetings.
8. To collate marketing data for presentations.
9. To oversee stock management of promotional materials and stand equipment for conferences.
10. To assist with national and international meeting/workshop organisation and logistics as required.
11. To market the goods and services of GenQA both internally to staff and/or externally at international meetings, as required.
12. To maintain and update the GenQA website as directed. This will include ensuring all information posted on the website is accurate, professional and information on the site is regularly updated. To liaise with relevant staff at all levels to deliver this.
13. To prepare internal and external educational presentation documentation templates for webinars, workshops and other educational events and submit documentation to continued professional development (CPD) Services to obtain CPD accreditation for these events. 

Business and quality control analysis

1. To perform EQA quality control and administrative procedures and record keeping using a range of commercial and bespoke computer databases as directed by the Quality Managers.
2. To collate, evaluate and present complex EQA data/anonymised participant information for various activity summary reports and/or other publications as required. Following evaluation, highlight areas of GenQA operations that may benefit from streamlining and propose changes to practice.
3. To prepare and communicate business sensitive information for the monthly Quality Newsletter for dissemination to all GenQA staff.
4. To follow up Expert Advisor documentation and assist in the administration of Expert Advisors on Q-Pulse.
5. To manage the regular review of Standard Operating Procedures (SOPs) and other documentation on the Q-Pulse quality management system. Bring to the attention of the Quality Managers any documents that need revision or review. Develop and streamline the associated processes.
6. Perform Scheme audits (both EQA and Office) in line with the Audit timetable and Quality Manager’s requirements.
7. To undertake general proof-reading of Scheme documentation as required.
8. To deputise for the Quality Managers as required.

General Duties

1. To use planning and organisational skills to ensure duties are completed in a timely manner and within set deadlines.
2. To ensure that all documentation, record keeping, scheduling, filing and handling communications is done in an efficient, accurate and effective manner.
3. To maintain and improve professional knowledge, skills and competence to ensure the delivery of evidence based practice in line with Professional Standards and local priorities.
4. To comply with the visual display regulations.
5. To manage enquiries by email, telephone or in person in a polite and efficient manner.
6. To adhere to the Oxford University Hospitals NHS Foundation Trust (host Trust) Policies and Procedures at all times. To be conversant with fire evacuation procedures and the confidentiality policy of the Oxford University Hospitals NHS Foundation Trust (Host Trust).
7. All staff who have access to or transfer data, are responsible for that data and must respect confidentiality and comply with the requirements of the Data Protection Act 2018, in line with the Trust’s Policies.
8. Staff are required to comply with the requirements of the Freedom of Information of Act 2000 in line with Trust Policy.
9. The post holder will attend any areas of further development as suggested in the personal development plan (PDP).
10. Participate in the Trust annual appraisal procedure.
11. The job description does not form any part of the contract of employment.
12. The post is not restricted to any one location in the Trust.
13. Any other duties, which may be required from time to time. This job description is not exhaustive in describing the duties and responsibilities of the post and should be regarded as a guideline as to requirements.   The post holder will be expected to develop a flexible attitude towards the duties of the post, which can vary subject to the needs of the service and the general profile of the post.