Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 321-NOTSS-6366145-B4
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- John Radcliffe Hospital
- Town
- Oxford
- Salary
- £25,147 - £27,596 per annum Pro rata
- Salary period
- Yearly
- Closing
- 29/07/2024 23:59
Employer heading
Neurosurgery Pathway Administrator
Band 4
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
🎉We are appointing a Patient Pathway Administrator within the Neurosurgery Department.🎉
We are seeking to appoint a Pathway Administrator to join our friendly team in the Neurosurgery Administration department at the John Radcliffe Hospital. The post involves dealing with telephone queries, dealing with face to face queries, ensuring the smooth running of the department, monitoring the patient pathway and providing full administrative support to Consultants and their teams.
Training and support will be given by the team.
Main duties of the job
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PREVIOUS APPLICANTS NEED NOT APPLY****** We are looking for a self-motivated, enthusiastic individual to join us as a Patient Pathway Administrator working in the Neurosurgery team across at the JR. This post is crucial to the on-going development of the service and would suit a candidate who has excellent organisational and communication skills. |
Working for our organisation
Working for your organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
COVID-19 Vaccination Update: There has been a national announcement that COVID-19 vaccinations will be mandatory for all patient-facing staff from 1 April 2022. This role could be affected by this, we therefore urge all applicants to consider this before applying. Patient-facing staff who have not had both vaccinations by 1 April 2022 will not be able to continue in their role
Detailed job description and main responsibilities
KEY RESPONSIBILITY AREAS
1. Designated point of contact for the consultants and clinic teams. To have an overview of all workflows in the admin team and to be responsible for consistency across the service. To make sure
robust processes are in place to provide an excellent cohesive service to both patients and colleagues.
2. To work closely with each member of the admin team to understand their role and support them. Coordinate cover in times of leave and sick to ensure service continuity. To escalate potential issues to the Assistant Service Manager.
3. To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, possible, that the caller’s needs are met or they are
transferred to the most appropriate person.
4. To understand the patient pathway and be responsible for managing follow up appointments, inpatient admissions and any other administration to ensure that patients are tracked effectively
through their 18-week pathway.
5. To actively manage and maintain the 18 week RTT pathway by completing monthly validation and monitoring the outpatient & inpatient PTL.
6. To oversee the booking of clinic appointments for new patients through the Choose and Book directly bookable system, and liaise effectively with the Assistant Service Manager with regards
to capacity issues.
7. To manage all correspondence, and to ensure that urgent matters are dealt with properly. Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients’ electronic
notes and forwarded to the appropriate person electronically so they can respond accordingly. Deal with outgoing mail with due care and attention to patient confidentiality.
8. To oversee the transcription of clinic letters, general correspondence, reports, etc. using the digital dictation system and ensuring that all clinic letters are checked, any errors rectified, and are printed and dispatched within identified deadlines.
9. To ensure that all patient referrals received into the department are dealt with according to Trust processes, efficiently and effectively in a timely manner; that all details are registered and the referral letters are scanned promptly into the patients’ electronic notes.
10. To regularly check future clinics, ensuring cover is agreed with the medical team, and under or overbooking issues are proactively dealt with.
11. To obtain the necessary diagnostic tests/hospital notes needed for clinics, as required.
12. To understand the complaints procedure and use initiative to resolve complaints from patients and other individuals as far as possible. Be able to understand when to escalate concerns and facilitate formal response by Consultants.
13 To liaise as necessary with the Assistant Service Manager to ensure effective clinic management, when clinics need to be cancelled or closed, patients need to be informed of changes
and new appointments provided to patients.
14. Any other duties as from time to time as requested by the Assistant Service Manager.
Person specification
Education and Qualifications
Essential criteria
- • Administrative experience
- • Competence in use of various computer software packages
Desirable criteria
- • Medical Terminology
- • EPR trained (Training available)
Experience and Skills
Essential criteria
- • Previous experience within an administrative role
Desirable criteria
- • Previous NHS experience
- • Knowledge of RTT 18 week pathways
Specific Aptitude and Abilitie
Essential criteria
- • Strong Computer Skills
- • Competent e-mail user
- • Ability to work as part of a team
Desirable criteria
- • Familiarity with NHS performance targets
Interpersonal Skills/ Communic
Essential criteria
- • Experience of dealing with stressed/upset individuals in an empathetic manner.
Desirable criteria
- • Evidence of interacting with a wide range of people
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Wendy Smith
- Job title
- Neurosurgery Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 01865 227577
- Additional information
If you would like further information or to arrange an informal visit to the department, please contact Wendy Smith via email on [email protected]
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