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JOB DESCRIPTION

 Job Title:                               On-Line Testing Administrator

 Grade:                                    Band 4

 Location:                               Churchill Hospital

 Hours per week:                 Full Time

 Responsible To:                   On-Line Testing Co-ordinator

 Accountable To:                  Service Manager

 MAIN PURPOSE OF POST

• To assist in the administration of the on-line testing service
• To provide excellent customer facing service at all times in the clinic's reception areas.
• To deal with patient enquires by telephone and face to face
• To provide a comprehensive administrative support service to the outpatients clinics

DUTIES AND RESPONSIBILITIES

• Coordinate requests from patients and clinical staff to book appointments into Inform and other systems at times appropriate to individual patient request, clinical priority and procedure using a knowledge of clinical procedures and booking systems to resolve appointment arrangement conflicts and minimise patient journeys.
• Maintain high levels of customer service, always delivering compassionate excellence.
• Provide appropriate information and instructions to patients and carers and to healthcare staff regarding a range of sexual health department procedures.
• Enter relevant clinical and demographic information into clinical database system (Inform) or other clinical data systems.
• Arrange patient transport/translators where appropriate in line with Trust protocol.
• Take part in the roster for the receptions of all clinic locations* welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner.
• Ensure that all appointments are checked in and out and that appropriate coding is completed to ensure Trust income is secured.
• Ensure patient clinic lists are checked prior to the start of clinic paying particular attention to young people attending the Service.
• Contribute to the development, maintenance and implementation of local policies and operating procedures.
• As necessary and appropriate, demonstrate skills to new and junior administrative and clerical staff.
• Assist with the maintenance of stock control for consumables used in the department.
• Contribute to and assist with general ad hoc office management procedures.
• Maintain confidentiality of all patient information.
• Promote and maintain personal and team development.

*Oxford, Kidlington, Bicester, Witney, Abingdon, Wantage, Didcot, Banbury

GENERAL RESPONSIBILITIES

• To show flexibility should the need arise in covering for other personnel  and on different sites when on planned or unplanned leave and to ensure that reception is always covered during hours of opening.
• To respect the confidentiality at all times of all electronically stored information and written data, particularly where it relates to patients in line with GDPR requirements
• To keep up to date with all core skills training
• To maintain a high level of concentration in order to produce precise, accurate detailed work and at times, emotional effort when responding to patients on the telephone.
• To adhere at all times to the Trust Uniform Policy during working hours
• Attend weekly and monthly staff meetings
• To support the team, department and managers with any reasonable work request commensurate with skills and banding.

This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required.

An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.