Job summary
- Main area
- .
- Grade
- NHS AfC: Band 4
- Contract
- Permanent: Flexibility is needed
- Hours
- Full time - 37.5 hours per week (14:00 - 22:00 Monday, Tuesday Wednesday, Friday, Saturday)
- Job ref
- 321-MRC-6416230-B4
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- John Radcliffe Hospital
- Town
- Oxford
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
![Oxford University Hospitals NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/267.png)
ED Adminstration supervisor
NHS AfC: Band 4
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Oxford and the Horton General Hospital in Banbury.
For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Job overview
To act as the Emergency Department Supervisor to ensure the team provide a first-class service. Ensuring that the administration and coordination of the Trust’s and national targets are adhered to and executed to the highest standards. Liaise closely with Clinicians, Health Care professionals, managers, administrative staff both within and outside the organisation as well as patients and relatives.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. The post holder has responsibility for the provision of a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service
Main duties of the job
• To be responsible for the reception of patients, relatives, carers and ambulance staff |
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
- Act as an EPR super user and attend meetings accordingly to enable support of the administration team.
- Assist the department in providing annual leave and sickness cover.
- Respond to all enquiries in person or by telephone from other administrative staff both within the department and in related departments.
- Must be able to promote and maintain personal and team development.
- Comply with the requirements of the Data Protection Act, the Health Records act and other data confidentiality legislation.
- Provide suggestions and input to departmental policies and procedures to Line Manager.
- Ensure that any monies that are received within the department are processed appropriately.
- Ensure that levels of stock are maintained in the department and ordered through the Oracle system as appropriate.
- Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes.
- Any other duties commensurate with grade and deemed appropriate by line manager.
Person specification
Person specification
Essential criteria
- Educated to GCSE level
- IT literate with a good level of experience in MS Office, Word and Ex
- Demonstrable Customer Service Experience (either F2F or phone based)
- Good level of written communication (demonstrated in application form)
Desirable criteria
- Experience working for the NHS/ Public Sector
- Accurate attention to detail, Excellent Keyboard skills, Ability to work under pressure.
- Good general level of Education GCSE or equivalent in English. Good IT Skills
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Janet Tighe
- Job title
- Administration Team Manager
- Email address
- [email protected]
- Telephone number
- 01865223198
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