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Job overview

Are you interested in a career in administration in the NHS?

We are looking for an enthusiastic, empathetic individual who is well-organised and has a keen eye for detail, to join our team.

The Adult Mental Health Team, forming part of Oxford Health NHS Trust, based in the heart of Oxford City, are keen to hear from individuals who are interested in joining a unique administrative team. We are dedicated to supporting Doctors and other medical staff who provide support to Adults of working age experiencing Mental Health issues.

This is a special administrative role, which can be demanding, challenging and requires skill to handle all contacts with confidence, compassion, patience and professionalism. It sits within a larger team that is extremely supportive and together we all make a real difference in the community.

Good communication skills are essential together with high levels of emotional resilience. In return, you will receive support and development from the team and the Trust itself, such as continuing professional development, opportunity to undertake apprenticeships, yearly appraisals etc. Supporting everyone with their mental health has always been important to us but, never more so than now.

Main duties of the job

• To provide comprehensive administrative to the AMHT.
• Managing all aspects of Doctors Outpatient Clinics – booking, rearranging, outcoming of appointments and ensuring all electronic data bases are appropriately updated.
• Receive and deal with correspondence and take appropriate action.
• Receive telephone calls using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate manner. This may include highly sensitive information such as emergency calls, and calls from distressed patients or relatives, etc.
• Audio and/or copy typing of letters and reports to patients, GPs and other professional agencies. Also, to proofread and edit letters and documents.
• Ensure the Trust’s activity databases are up to date and that all clinical data is entered accordingly.
• Ensure that client related documentation is entered onto databases for all patients within the team caseload in a timely manner.
• Process referrals and discharges to the team.
• Work with managers within Operational Services and within IT support to maintain data quality and make improvements to data collection where necessary.
• Assist the Office Manager in achieving Trust targets on data quality by reviewing reports.
• Order team stationery through e-procurement.
• Assist with the induction process for new staff

Working for our organisation

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible 

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team