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Job summary

Main area
NHS 111 Clinical Shift Manager
Grade
NHS AfC: Band 7
Contract
Fixed term: 1 year
Hours
Full time - 37.5 hours per week (Rota Basis - covering 24/7)
Job ref
195-24-106-TAM
Employer
South Central Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
Southern House
Town
Otterbourne
Salary
£40,057 - £45,839 Per annum
Salary period
Yearly
Closing
16/07/2024 23:59

Employer heading

South Central Ambulance Service NHS Foundation Trust logo

NHS 111 Clinical Shift Manager - Otterbourne

NHS AfC: Band 7

Job overview

Are you a highly motivated and experienced Clinician?

NHS 111 Pathways trained qualified Nurse or Paramedic?

Full Pathways licence?

Would you like to utilise your skills in telephone triage?

Are you looking to develop your career into the management arena?

Are you passionate about motivating a team to deliver the very best in patient care?

If so, we may have the opportunity you have been looking for:

We have a rarely available opportunity for an experienced and highly motivated Clinician to join Clinical Manager team at Otterbourne, who between them provide round the clock care within the 111 and Integrated Urgent Care Service in Hampshire.

The candidate should have a broad background of experience in multiple areas such as emergency, primary, secondary care through roles such as Nursing or Paramedic sciences together with a Pathways licence. This role will provide an opportunity to add management experience and development to your portfolio.

Already working in 111 as a 111 Clinician and exposed to Clinical and Operational management of the service through roles such as Clinical Navigator this role is a logical next step.

Main duties of the job

To be successful in this role you must demonstrate:

  • Registered Nurse or Registered Paramedic
  • Broad Nursing or Paramedic experience
  • Strong current clinical knowledge and experience
  • NHS Pathways License or prepared to undertake training provided
  • Excellent leadership and decision making skills
  • Good understanding of Control Room/Contact Centre activity and ability to work in a fluid environment
  • Excellent customer service skills
  • Ability to deliver feedback and coaching in a culture of learning and development
  • Committed to proactively developing the service for both internal and external customers.
  • Effective communication style and ability to liaise effectively with the professional groups that deliver care within the IUC
  • Ability to motivate and engage staff in a positive and proactive way.
  • High standard of written and digital skill, able to interpret performance data with good attention to detail.

You must also have the ability to work a range of allocated shifts covering 24 hours per day 365 days a year on site at Otterbourne Call centre near Winchester.

Working for our organisation

Benefits we offer:

  • Expert training and support from our dedicated in-house education team
  • Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time)
  • Enrolment into the NHS Pension Scheme
  • Access to continual professional development and opportunities within SCAS and the NHS
  • Occupational Health support along with an Employee Assistance Programme
  • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

Detailed job description and main responsibilities

The 111 service is continually developing and has played a pivotal role in the ongoing Covid 19 pandemic. Throughout it has continued to deliver the highest standards of patient care. However, we have also made sure our team have been supported and encouraged during some challenging times. Our Clinical Shift Managers fulfil a vital role as they lead our Integrated Urgent care teams of call handlers and clinicians on a shift basis.

We are looking for someone who can lead by example and has the drive and enthusiasm to motivate a team. This is an ever-changing environment with constant challenges, so we are looking for someone who commands respect and is passionate about making positive changes to enhance the service for our patients.

The successful candidate will be responsible for professional, safe and effective clinical supervision of service delivery on an operational shift basis. You will provide clinical expertise, by providing assessment, advice and information according to the clinical assessment software and clinical protocols. Utilising professional judgment and decision making skills you will manage clinical queues safely, allocating work across the clinicians within the IUC service and referring to other provider agencies as appropriate.

Line managing a team of clinicians and non-clinical health advisors, you will ensure that staff are motivated to meet both their personal and organisational goals. As a line manager you will provide guidance, direction and leadership to your team managing sickness, welfare and any capability issues.

You will also be proficient in report-writing and able to interpret data as you will need to report performance statistics across the Trust.

You will also deputise on behalf of the locality manager, when required.

Person specification

Qualifications

Essential criteria
  • Recognised professional qualification, e.g. registered general nurse (RN1, RNA), ECP or Paramedic
  • Valid registration with NMC / HPC
Desirable criteria
  • Teaching or assessing qualification
  • Educated to degree level

Knowledge & Experience

Essential criteria
  • Managed a team
  • Recent clinical experience
  • Supervisory experience
  • Audit, evaluation and clinical governance experience
Desirable criteria
  • Confident in dealing with complex calls in emergencies and out of hours

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStep into healthCompassionate Employer - SilverArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
CCC Recruitment
Job title
CCC Recruitment
Email address
[email protected]
Telephone number
01869 365000
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