Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Other
- Job ref
- 267-OC6788169
- Employer
- Oxford Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Melksham Community Hospital
- Town
- Melksham
- Salary
- £26,530 - £29,114 Per annum/Pro Rata
- Salary period
- Yearly
- Closing
- 08/12/2024 23:59
Employer heading
Team Administrator CAMHS Single Point of Access (2 Posts)
NHS AfC: Band 4
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.
Good luck and we hope to hear from you.
Job overview
Main duties of the job
The team receives high volumes of requests for service and calls so the successful candidate will be solution-focused, calm, kind and approachable, have excellent communication skills, both written and verbal, and strong IT skills, particularly in Excel.
The team is a small, friendly and supportive group of clinicians and administrators who are passionate about delivering high-quality treatment and advice to children and young people across Wiltshire. There are high demands on our service and we work hard to meet the needs of all the young people and their families who contact us. We are based at Melksham Hospital. The role is mainly office-based with some opportunity for hybrid home/office working after training.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the “candidate guide to making an application” which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount
- Pension scheme
- Lease car scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (waiting lists may apply)
- Staff networking and support groups
Detailed job description and main responsibilities
The role involves providing key business and administrative support to the Wiltshire and Banes CAMHS SPA team, ensuring smooth operations. You will process new referrals promptly and accurately, ensuring they are triaged by the appropriate clinicians.
You will also be responsible for recording referral screening results in spreadsheets and the RIO electronic patient record system, communicating outcomes to relevant teams as needed. Additionally, you will manage databases and spreadsheets with precision, including creating and updating client records, collecting statistics, and processing team information.
Responding to emails and telephone enquiries sensitively and professionally will also be part of your role, ensuring appropriate responses to requests for CAMHS services. You will generate and run performance reports, aggregate data, and set up spreadsheets to monitor team performance.
You will support the Office Manager in reviewing information systems and coordinating the administrative team’s activities. On occasion, you will deputise for the Office Manager, ensuring the smooth running of the team’s administrative functions.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths or equivalent
Desirable criteria
- Administration qualification
Knowledge
Essential criteria
- Good all-round IT knowledge
- Proficient with MS Office suite, in particular Excel, Word and Outlook
- Able to produce high quality correspondence and reports to meet specified deadlines
- Excellent attention to detail
- Able to work effectively under pressure/cope with distractions
- Able to prioritise and manage own workload
Desirable criteria
- Safeguarding knowledge
- Data analysis and interpretation skills
Experience
Essential criteria
- Relevant experience of working in an office environment as an administrator
- Experience of working as part of a team
- Experience of working to deadlines and managing a high workload
- Experience or managing diary systems and tracking information
Desirable criteria
- Experience of working in healthcare or public service administration
- Experience of working in childrens service
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Samantha Mansfield
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01865903330
- Additional information
At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.
Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.
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