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Job summary

Main area
Adminstration
Grade
3
Contract
Permanent
Hours
  • Full time
  • Part time
  • Flexible working
37.5 hours per week
Job ref
321-NOTSS-6622330-B3-PUB
Employer
Oxford University Hospitals NHS Foundation Trust
Employer type
NHS
Site
John Radcliffe Hospital
Town
Headington
Closing
Today at 23:59
Interview date
02/12/2024

Employer heading

Oxford University Hospitals NHS Foundation Trust logo

Ward Clerk

3

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

 

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

 

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


 

Job overview

We are looking for an enthusiastic, motivated and well-presented individual to join our ward clerk team on Paediatric Critical Care.  Full time and part time hours will be considered with flexibility of shift times dependent on the needs of a 7 day service. 

Main duties of the job

The ward clerk will provide a professional, efficient and friendly service ensuring that all patients, visitors and clinicians are welcomed to the Paediatric Critical Care Unit in an appropriate manner. They will provide comprehensive clerical support to the administration and clinical teams in delivering high quality patient care and making a positive difference to the patient experience.

The post holder will need to have a flexible approach to work, be highly organised and enjoy working individually as well as part of a larger team.  

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. 

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. 

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Detailed job description and main responsibilities

To demonstrate excellent communication skills when dealing with patients, relatives and members of the multidisciplinary team utilising sensitivity, empathy and ability to manage conflict.

Act as a first point of contact for patients, relatives and visiting staff to the department, welcoming them to the unit and dealing with any queries in an efficient, polite and courteous manner and responding to all telephone enquiries in a prompt and professional manner.

Demonstrate efficient office management skills and the ability to prioritise your own workload working to tight timescales within an environment of conflicting demands.

Carry out the role with regard to the efficient and effective use of resources within the clinical environment.

Adopt a flexible approach to patterns of work dictated by the needs of the patient and department.

Person specification

Qualifications

Essential criteria
  • Evidence of attainment of secondary school education/qualifications
Desirable criteria
  • NVQ in administration
  • IT qualifcation

Knowledge and Key Compentences/Personal Skills

Essential criteria
  • Previous administration experience
  • Excellent communication skills including email and telephone
  • Willing to undertake self-development activities to improve performance and effectiveness
  • Evidence of commitment to Oxford University Hospitals Vision and Values
  • Time management skills and ability to priortise
  • Demonstrates a positive approach to problem solving
  • Demonstrates energy and enthusiasm for work
  • Confident and professional appreance

Technical/Clinical/Professional

Essential criteria
  • Up to date knowledge or demonstrable computer literacy in order to use Trust systems
Desirable criteria
  • Experience working in a clinical environment

Team Working and Communication

Essential criteria
  • Able to work within a team and make a positive contribution
  • Achieves agreed objectives in such a way to develop and enhance working relationships
  • Is sensitive to the impact and implications of decisions and activities on other professionals and the organisation
Desirable criteria
  • Appreciates and accepts individual team members bring a range of different skills and experiences

Initiative and Change Orientation

Essential criteria
  • Able to organise self and use initiative within the boundaries of the role
  • Appreciates the need for changes in the organisation or job requirements and make positive contribution to change management

Flexibility and Adaptability

Essential criteria
  • Adapts personal approach
  • Operates effectively within a variety of situations and with various individuals, groups and cultures

Employer certification / accreditation badges

Fair Train work experience quality standard - gold standardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleArmed Forces Covenant (Silver Award)Embracing Equality Diversity InclusionDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Prince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Charlotte Cox
Job title
.
Email address
[email protected]
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