Job summary
- Main area
- Ambulance Emergency Dispatch Assistant
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 195-24-EDAN-CWB-F
- Employer
- South Central Ambulance Service NHS Foundation Trust
- Employer type
- NHS
- Site
- Northern House
- Town
- Bicester
- Salary
- £22,816 - £24,336 Pro rata per annum
- Salary period
- Yearly
- Closing
- 14/07/2024 23:59
Employer heading
Emergency Dispatch Assistant Bicester
Job overview
Emergency Dispatch Assistants are a vital link between a medical emergency taking place and help arriving at the scene. The Emergency Dispatch Assistant works as part of a team, assigning ambulance resources to emergency and urgent events whilst liaising with emergency call takers, ambulance crews and other emergency services.
No one day is like the last. You will be dealing with medical emergencies, traumatic events and major incidents; prioritising your workload and ensuring patients receive the right response, first time, every time.
This is a highly pressurised and quick moving role where you will need to keep a calm and level-headed approach.
Please use the link below to watch our video about the Emergency Dispatch Assistant role.
Main duties of the job
As an Emergency Dispatch Assistant based in Bicester, Oxfordshire, you will assist your team in assigning ambulance resources to patients. You will use radio, text, telephone and computer aided dispatch systems to communicate with ambulance crews, ensuring they have the details and resources they need to treat the patients they are attending.
Working as an Emergency Dispatch Assistant will expose you to a range of emergency incidents. You could be assigning an ambulance to a patient who has fallen or sending multiple resources to a cardiac arrest. You will need to think logically and tactically as you manage a workload that changes by the second. It is essential that you are able to multitask and manage tasks with competing priorities.
Working for our organisation
Benefits for this role include:
- Starting salary £22,816 + Unsocial hours payments (annual salary circa £26,000pa)
- Full training and support when you join and ongoing throughout your employment with us.
- Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Staff networking and support groups.
About Us
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.
The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.
We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.
Detailed job description and main responsibilities
Roles and responsibilities of an Emergency dispatch assistant include:
- Support and assist emergency dispatchers by following their instructions and assisting with their duties
- Assist the emergency dispatchers to ensure the systems are maintained and alterations to vehicle movements can be made if advised by the emergency dispatcher
- Operate the radio and computer assisted systems on behalf of the emergency dispatcher to ensure the correct and accurate information is logged
To be successful in this role we require candidates to meet the following criteria:
- Competent in the use of IT systems
- GCSE grades 4-9 or equivalent in Maths and English
- Customer service experience from a telephone or face to face role
- Ability to multi-task and manage competing priorities
- Good Knowledge of geographical area
- Good written and verbal communication skills
- Ability to listen and record information accurately
Person specification
Qualifications
Essential criteria
- GCSE grades 4-9 or equivalent in Maths and English
Knowledge & Experience
Essential criteria
- Customer Service experience from a telephone based or face to face role
- Competent in the use of IT systems
Desirable criteria
- Good Knowledge of geographical area
- Demonstrable ability to multitask and manage competing priorities
- Demonstrable Experience of working in a time pressured environment
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- EOC Recruitment
- Job title
- Recruitment
- Email address
- [email protected]
- Telephone number
- 01869 365000
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