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Job overview

To ensure the 111 service is delivered safely, consistently and to an appropriate standard. The post holder will act as a clinical resource to patients and staff and undertake operational management of the service in addition to the active participation in quality audit and training.

Main duties of the job

As a Clinical Shift Manager within South Central Ambulance Service you will be required to provide leadership to your team to ensure the effective provision of the service  they provide and to champion change in the organisation. You will ensure that your staff are motivated and express a positive attitude towards the organisation.  You will address any issues and concerns that may inhibit your staff from achieving both their personal and organisational goals.
To liaise and communicate clinical information verbally and via technical links, where available, with health economy partners to ensure continuity of care for the caller.
To maintain and ensure clinical safety and maintenance of a high-quality service to those patients who call 111:
✓ To ensure that the communications link and software is operational and if it is 
non-operational to inform appropriate line managers and IT services.
✓ To maintain overall responsibility for the shift regards the needs of the team,
e.g. breaks, sudden increase of 111 calls and the possible need of extra 
resources.
✓ To monitor the call queue to ensure that the calls are handled in a safe, To work towards service delivery targets, clinical indicators, and national and locally negotiated targets.
To attend and actively participate in regular management meetings and work with 
the line manager to improve and / or consistently maintain performance.

For full details please refer to the Job Description and Person Specification 

Working for our organisation

Benefits we offer:

• Full training and support when you join and ongoing throughout your employment with us.
• Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
• Enrolment into the NHS Pension Scheme.
• Access to continual professional development and opportunities within SCAS and the NHS.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Staff networking and support groups.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

In SCAS, we know that colleagues who are cared for and valued are enabled to provide the right care, first time, every time. That is why we strive to foster a culture that balances fairness, compassion, learning and accountability; a ‘just and learning culture’.