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Job summary

Main area
Administration
Grade
NHS AfC: Band 4-5
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (Full & part time roles available)
Job ref
321-CENT-7154374-B4/5
Employer
Oxford University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Horton Hospital
Town
Banbury
Salary
£26,530 - £36,483 per annum/pro rata
Salary period
Yearly
Closing
04/05/2025 23:59

Employer heading

Oxford University Hospitals NHS Foundation Trust logo

Clinical Support Administration Roles - Centralised Recruitment - B4/5

NHS AfC: Band 4-5

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

 

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

 

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


 

Job overview

We are #OneTeamOneOUH

We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.

The three roles we are recruiting to this week include: 

Patient Pathway Administrator - 37.5 hours per week

  • Patient administration is essential for supporting clinical teams in delivering high-quality care and improving the patient experience. Efficient administration ensures excellent data quality and optimal use of resources.

Administrator Infected Blood Psychological Support Service -19.5 hours per week

  • The post holder is responsible for providing professional, thorough, and efficient administrative service to all patients and department members. This includes delivering comprehensive administrative support to both the Psychology specialty team and a Navigator/Social Worker. 
  • This role will coordinate and be responsible for the provision of full secretarial and administrative services to the clinical team

Preoperative Assessment Senior Administrator- 37.5 hours per week

  • The post holder will provide a professional, comprehensive, and efficient administrative service to all patients and Department members by supporting a specialty team.
  • This includes full administrative support to the consultant team and managing the entire patient pathway

Main duties of the job

Patient Pathway Administrator:

  • Is responsible for providing a professional and efficient administrative service to all patients and department members. This includes delivering comprehensive support to a specialty team, managing the full patient pathway according to the Elective Access policy, and serving the consultant team.

Administrator Infected Blood Psychological Support Service

  • You will manage lists and clinics, ensuring that all patients are seen within the required time scales and in accordance with NHS England targets and Trust policies.
  • Undertake collection and reporting of key performance indicators of the service, ensuring that it meets the targets set out by NHS England.

Preoperative Assessment Senior Administrator

  • Supports the patient journey and clinical teams, improving patient care and experience.
  • Provides efficient administration ensuring high data quality and optimises capacity and resources management

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. 

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. 

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Detailed job description and main responsibilities

What we are looking for:

  • Strong Communication Skills: Ability to communicate effectively with patients, families, and medical staff.
  • Proven organisational skills 
  • Attention to Detail: Accuracy in managing patient records and administrative tasks. 
  • Empathy and Compassion: A genuine desire to help others and provide exceptional patient care.
  • Organisational Skills: Ability to multitask and manage time efficiently in a fast-paced environment. 
  • Previous Experience: Prior experience in a healthcare or administrative role is preferred but not essential.
  • Ability to cope effectively under pressure
  • Qualifications: GCSE or equivalent in English and Maths, grades A-C
  • Systems Experience: Understanding of Microsoft Office: Outlook, Word, Excel packages

What We Offer:

  • Meaningful Work: Your role will have a direct and positive impact on the lives of patients and their families.
  • Professional Development: Opportunities for training and career advancement within the healthcare sector.
  • Collaborative Environment: Work alongside a team of dedicated and compassionate healthcare professionals.
  • Comprehensive Benefits: Flexible working, competitive salary, health insurance, and retirement plans.

When applying please:

  • Include as much detail as possible in the application inc. qualifications, roles and responsibilities
  • Include a supporting statement and showcase your skills and experience
  • Specify which role you are looking to apply for
  • Let us know if you want full time or part time work
  • Please ensure you review the Job Description and Person Specification as the shortlisting criteria will align to the information listed within the documents

Shortlisting will be carried out on: W/C 05th May 2025

The interview date for successful candidates will be: 13th May  2025

Please note, this vacancy may close early if there are sufficient applications. 

 

Person specification

Experience and Skills

Essential criteria
  • MS office and applications (including Word, Excel and Outlook)
  • Previous experience within the NHS/public sector

Qualifications

Essential criteria
  • GCSE or equivalent in English and Maths, grades A-C

Interpersonal / Communication Skills

Essential criteria
  • Makes a positive contribution to effective multi-disciplinary team working
  • Excellent customer care and communication
  • Ability to adapt communication style as required

Employer certification / accreditation badges

Fair Train work experience quality standard - gold standardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleArmed Forces Covenant (Silver Award)Embracing Equality Diversity InclusionDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Prince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Benolin Dhishanth
Job title
Resourcing Department Team Leader
Email address
[email protected]

If you have problems applying, contact

Address
Corporate, Estates, ROE & SUWON
OUH Recruitment Team
Telephone
01865 743462
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