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Job summary

Main area
Administration
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
267-BM6716569
Employer
Oxford Health NHS Foundation Trust
Employer type
NHS
Site
Whiteleaf Centre
Town
Aylesbury
Salary
£26,530 - £29,114 Per annum, pro rata
Salary period
Yearly
Closing
03/11/2024 23:59

Employer heading

Oxford Health NHS Foundation Trust logo

Social Care Business Support Officer - Aylesbury

Band 4

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Good luck and we hope to hear from you.


 

Job overview

Are you looking for a challenging and rewarding role where you will be part of a busy and supportive team?

Are you a well-motivated, conscientious and friendly person who is willing to learn and play a key role in improving the lives of the service users we work with? 

We have a rewarding opportunity for a full time Business Support Officer to join our service and work in our friendly, supportive mental health social care service.  

The social care service is based at the Whiteleaf Centre in Aylesbury.  This is a modern purpose-built resource centre for people with mental illness, offering both inpatient, community and outpatient facilities.

Main duties of the job

You will have contact with and play an important role building relationships with with service users, relatives, other members of the public and professionals from partner organisations. Helping the service to run efficiently in a busy and sometimes demanding environment will also be a key part of your role.

With this frontline position your tasks will include dealing with telephone enquiries, taking initial referrals for the service, using the in-house IT systems and data entry, taking minutes at meetings, including safeguarding strategy meetings. 

 We will offer you support, supervision, training and the opportunity for personal development.

Working for our organisation

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible 

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

  • Excellent opportunities for career progression
  • Access to tailored individual and Trust wide learning and development
  • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
  • NHS Discount across a wide range of shops, restaurants and retailers
  • Competitive pension scheme
  • Lease car scheme
  • Cycle to work scheme
  • Employee Assistance Programme
  • Mental Health First Aiders
  • Staff accommodation (please note waiting lists may apply)
  • Staff networking and support groups hosted by our Equality, Diversity & Inclusion team.

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.


Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible 

Detailed job description and main responsibilities

Some of your responsibilities will be:

  • To provide an efficient and effective comprehensive administrative support to the mental health social care service.
  • You will be required to work in a flexible way across our service including with the adult mental health social care team, the older adult mental health team and our other teams.
  • You will be based at the Whitleaf Centre and will mainly work within our services in North Buckinghamshire. You may be required to support our South Buckinghamshire services at times depending on service needs/demands. 
  • To provide secretarial support to members of the team utilising a high level of IT skills to produce quality documentation to support the work of the team using the appropriate Microsoft software and adopting the Trust’s corporate standards and style
  • To respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way
  • To support with the processing of referrals to the service and the management of our waiting list, via out social care IT system. 
  • Attending meetings and taking detailed minutes. 

Please see the attached Job Description for more information.

Person specification

Qualifications

Essential criteria
  • High level knowledge of Microsoft Word/Outlook/Excel/ PowerPoint
Desirable criteria
  • Recognised secretarial qualification (RSA level 2) or equivalent

Experience

Essential criteria
  • Admin or secretarial experience
  • Experience of working with confidential documents
Desirable criteria
  • Administration or secretarial experience in an NHS setting

Personal Qualities

Essential criteria
  • Excellent communication and organisational skills
  • Ability to prioritise workload and use own initiative
  • Ability to work effectively in a busy environment
  • Ability to calmly and sensitively respond to distressed callers and stressful situations.
Desirable criteria
  • Previous experience of IT systems such as LAS and Rio

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStep into healthNHS 75th BirthdayDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Natalie Prescott
Job title
Team Manager
Email address
[email protected]
Telephone number
07920766417
Additional information

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.

Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.

Natalie Prescott, Team Manager

[email protected]

07920766417

Tricia Barnett, Team Manager 

[email protected]

07918 076665

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