Job summary
Employer heading
Clinical Admin Support
Band 2
Job overview
We are looking for 1 x Part Time (3 days a week)
This role requires the post holder to provide an efficient and comprehensive clerical and administrative service for the department. This will include maintaining patient related records/databases, making appointments and preparing correspondence.
There is one role available working with the Ashfield Local Mental Health Team at Millfields Centre, Sutton-in-Ashfield, Notts, NG17 4JT.
You will work as part of a team providing clerical and administrative support.
Where required, you will participate in the provision of a welcoming and confidential reception service to staff and visitors.
Main duties of the job
To carry out all aspects of clerical and administrative support.
Maintain health care records including computerized systems and databases.
Reception duties including monitoring visitor attendance, dealing with telephone enquiries and incoming mail.
To receive and make internal and external telephone calls from staff, service users / patients, members of the public and external agencies ensuring that messages received are appropriately signposted and actioned.
To receive and process incoming referrals into the service through our E-Referrals system. Ensuring all actions are completed accordingly.
Type correspondence as required.
Co-ordinating healthcare appointments for patients.
Word process correspondence including letters, memos and typing reports.
May be required to take notes/minutes at team meetings.
Filing and photocopying, scan and attaching documents.
To implement and maintain adequate filing and follow up systems.
Transfer of individual and bulk files for archiving between locations.
Input clinical data and maintain.
Identify health and safety practices that are appropriate to self and others.
To participate in appropriate training courses and updated in accordance with mandatory requirements and undertake a personal development plan ‘My Annual Review’.
Working as a team to provide cover for sickness and annual leave, as and when required.
To undertake any other duties that would be a reasonable expectation of this role.
Working for our organisation
Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.
As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We are committed to flexible and agile working, including the opportunity to join our bank.
Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.
We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.
If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!
#TeamNottsHC
Detailed job description and main responsibilities
Please see attached detailed Job Description and Person Specification outlining the main responsibilities of the role.
If you require any further information on the job description or main responsibilities please contact myself on 0115 969 1300 ext: 17879.
Please note this post does not meet skill level required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above, however please note not all Band 3 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevant skill and pay criteria here Immigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - GOV.UK (www.gov.uk)
previous applicants need not apply
Person specification
Qualifications
Essential criteria
- NVQ Level 2 Business Administration or willing to work towards
- Minimum OCR/RSA II typing/word processing or equivalent level of knowledge and experience
Desirable criteria
- ECDL or equivalent
Skills
Essential criteria
- Good verbal / written communication skills
- Excellent IT skills and knowledge of IT systems
- Excellent telephone manner
Desirable criteria
- SystmOne / RIO
Experience
Essential criteria
- Experience of working in an office/reception environment
Desirable criteria
- Has previous NHS experience
Other Requirements
Essential criteria
- Awareness of confidentiality requirements
- Ability to work as part of a team
Physical Requirements
Essential criteria
- Has the physical ability to perform the full range of duties
Values & Behaviours
Essential criteria
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare Foundation Trust Values - Trust Honesty Respect Compassion Teamwork.
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity & Inclusion (EDI) and how it applies to their role.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Laura Parkin
- Job title
- Admin Team Leader
- Email address
- [email protected]
- Telephone number
- 07768 926934
- Additional information
Courtney Marsh - Admin Team Leader
07788608126
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