Job summary
- Main area
- Renal
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 19.5 hours per week (19.5hours per week)
- Job ref
- 164-6705137
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- The Mike Cassidy Renal Unit
- Town
- Sutton in Ashfield
- Salary
- £23,615 pro rata
- Salary period
- Yearly
- Closing
- 03/11/2024 23:59
Employer heading
Outpatient Clinic Receptionist
Band 2
Job overview
An exciting opportunity has arisen for an Outpatient Receptionist within Renal Department based at the Kings Mill Hospital Campus of NUH .
This post is 19.5 hours per week over days to be confirmed
The hours will be on the reception rota. This is a permanent post.
Main duties of the job
The successful candidate will be,meeting and greeting patients and visitors. Prepping for outpatient clinics, providing all reception duties and recording clinic outcomes. There will also be an element of admin support required for the secretarial team at KMH.
You must be an enthusiastic and reliable team player, able to work under pressure, have excellent customer service skills, the ability to organise and prioritise your workload accordingly and have excellent written and verbal skills.
Previous work experience in a hospital setting, including an outpatient receptionist/clinic prep would be an advantage but not essential, as well as a clear understanding of confidentiality issues.
NUH has a set of values and behaviours which are summarised in the job description for this post.
Please note an assessment against the Person Specification and Job Description will be undertaken as part of the selection process.
Working for our organisation
Renal is a large specialty within the Cancer and Associated Specialists Division. Our main unit is based at Nottingham City Hospital, we also have satellite units at King's Mill Hospital, Lings Bar and Ilkeston Community Hospital.
The speciality is comprised of numerous arms that make-up the wider Speciality, these include, but are not limited to:
- Dialysis
- Home therapies
- Nephrology
- Transplant Surgery
With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
KEY JOB RESPONSIBILITIES:
- Print clinic lists from Medway PAS in advance of clinic date and using Medway PAS.
- Greet patients at reception, check their personal details are correct, and if necessary amend in Medway PAS accordingly, ensuring patient confidentiality.
- Using Medway PAS or any other relevant electronic booking systems arrange appointments for follow up clinics, as instructed by the medical/nursing staff. Arrange transport if necessary.
- Add follow ups to review lists for partially booked.
- Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.
- Ensure all clinic outcomes are recorded accurately on the day.
- Prepare admin for all clinics.
- Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
- Notify Out-patient Co-Ordinator or designated person of any patients who fail to attend appointments who will take necessary action in line with departmental and/or Trust Policies.
- Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times.
- Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
- Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately dressed when on duty.
- Undertake any other duties, which may reasonably be required.
- Ensure RTT patient data is accurate at all times.
- Alert Outpatient Co-Ordinator of clinic capacity issues as they arise.
- Able to travel across sites when necessary.
Please see attached job description and person specification for further details regarding this vacancy
Person specification
Training & Qualifications
Essential criteria
- Possess at least 5 GCSEs or equivalent at grade C/4 or above
- Experience of Microsoft Packages
Experience
Essential criteria
- Proven office administration experience
- Customer Service Skills
- Experience of Team Working
Desirable criteria
- Experience of clinic reception work
- Knowledge of hospital IT systems eg: Medway PAS, Notis
Communication skills
Essential criteria
- Ability to communicate in a clear and effective manner
- Ability to develop good working relationships
Analytical & Judgement Skills
Essential criteria
- Exercise judgement and know when to seek advice when dealing with patient enquiries
- Understand the importance of confidentiality
Planning & Organisation
Essential criteria
- Evidence of planning and organising of routine tasks and own time management
- Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice
Physical Skills
Essential criteria
- Be able to stand/walk for prolonged periods
- Ability to retrieve files from shelving using appropriate equipment
- Be able to travel between sites and be flexible with the start and finish time when covering reception
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Barnaby
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01159691169
- Additional information
Emma Barnaby - Administration Manager
Tel: 0115 9691169 Ext: 72155
Tara Rodgers - CAS Service Manager
Telephone for more details: 0115 9691169 ext: 77927
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