Crynodeb o'r swydd
Teitl cyflogwr
First Line Support (Technical) Apprentice
Apprentice
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
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Trosolwg o'r swydd
An exciting opportunity has arisen for a First Line Support Technical Apprentice to join Nottingham Health Informatics Service (NHIS).
The successful candidate will provide a confident, friendly and efficient first line support service to our NHS customers and partners within Nottinghamshire.
Working within the first line support technical team you will support the team in answering any calls and ensuring that they are logged and escalated on the service desk database. You will be required to inform customers of NHIS of the status and progress of their call and monitor calls and escalate where required.
You will need to ensure that telephones are answered promptly and professionally. You will assist with the processing and access controls of the systems and ensuring that only appropriate staff are given access to the systems as per their managers request.
You will be expected to support the administration and issuing of smart cards which allow staff access to ESR and clinical systems.
Prif ddyletswyddau'r swydd
To see the full detailed job description and main responsibilities of the job please refer to the job description attached.
Gweithio i'n sefydliad
Nottinghamshire Health Informatics Service (NHIS) are an Information Management & Technology (IM&T) service provider. We supply digital services including Infrastructure Management, Cyber Security, a full range of 1st, 2nd & 3rd Line Technical Support Services, along with Professional and Transformation services including Project Management & Training teams. NHIS are a shared service hosted by Sherwood Forest Hospitals NHS Foundation Trust (SFHFT) supporting Health and Care organisations across the Nottingham and Nottinghamshire Integrated Care System (ICS). We work collaboratively with our partner & customer organisations to help deliver their digital & transformational initiatives & strategies, providing expertise and knowledge gained through years of experience. We provide support to over 13,000 users at nearly 800 sites with around 150 internal dedicated staff. Our main aim is to help improve health and care services for citizens by working with organisations to improve the digital experience for the Health and Care workforce and for our local population, ultimately providing a data rich ICS with a focus on the sharing of information and interoperability.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
The post holder(s) will contribute to the effective delivery within the Technical Service Business Unit and work alongside the First Line Support Officers and Second Line Engineers to support them in their daily work activities as dictated by the First Line Support Team Leader.
To see the full detailed job description and main responsibilities of the job please refer to the job description attached.
Manyleb y person
Contractual Requirements
Meini prawf hanfodol
- Regular attendance
Knowledge
Meini prawf hanfodol
- Good interpersonal and communication skills
Qualifications
Meini prawf hanfodol
- Good standard of education to GCSE level to include GCSE in English and Maths at Grade C or above
Experience
Meini prawf hanfodol
- Microsoft Office Applications
- Microsoft desktop Operating Systems
Meini prawf dymunol
- Previous IT experience
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Claire Garner
- Teitl y swydd
- Digital Workforce Development Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07595089964
Rhestr swyddi gyda Sherwood Forest Hospitals NHS Foundation Trust yn Prentisiaethau neu bob sector