HealthJobsUK

Job overview

This role requires the post holder to provide an efficient and comprehensive clerical and administrative service for the Gedling Local Mental Health Team.  

You will work as part of a team of 6 providing clerical and administrative support.  Reception duties including monitoring patients and visitor attendance, dealing with telephone enquiries and incoming mail.  Please adhere to the full job description.

This role will be suited to someone with reception experience and confidence when handling calls and welcoming patients and visitors alike to the service.

Main duties of the job

• To carry out all aspects of clerical and administrative support.
• Maintain health care records including computerised systems and databases. 
• Reception duties including monitoring patients & visitor attendance, dealing with telephone enquiries and incoming mail. 
• To receive and make internal and external telephone calls from staff, service users/patients, members of the public and external agencies ensuring that messages received are appropriately signposted and actioned.
• Type correspondence, as required. 
• Co-ordinating healthcare appointments for patients. 
• Word process correspondence including letters, memos and typing reports. 
• May be required to take notes/minutes at team meetings.
• Filing and photocopying, scan and attaching documents. 
• To implement and maintain adequate filing and follow up systems.
• Transfer of individual and bulk files for archiving between locations.
• Input clinical data and maintain.
• Identify health and safety practices that are appropriate to self and others. 
• To participate in appropriate training courses and updates in accordance with mandatory requirements and undertake personal development plan 'My Annual Review'.
• Working as a team to provide cover for sickness and annual leave, as and when required. 
• To undertake any other duties that would be a reasonable expectation of the role. 
• Return pharmacy boxes to the reception office from the clinic room ready for collection by the porters on a Monday and Thursday morning.

Working for our organisation

Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.

As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire.  We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We are committed to flexible and agile working, including the opportunity to join our bank.

Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.

We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions.  We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.

If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!

#TeamNottsHC