Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Monday - Friday 8am-2pm and 2pm to 8pm)
- Job ref
- 186-1061-24-MH-B
- Employer
- Nottinghamshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- The Lookout, Hopewood
- Town
- Nottingham
- Salary
- £22,383 per annum (pro rata for part time)
- Salary period
- Yearly
- Closing
- 13/11/2024 23:59
Employer heading
Receptionist
Band 2
Job overview
We are looking for a part timer with a working pattern of 8am-2pm week 1 and 2pm-8pm week 2.
To provide a high-level welcome and efficient patient focused service, whilst promoting a positive image. Act as first point of contact to all patients, healthcare professionals and visitors. To provide admin support to the multi-disciplinary team. To maintain strict confidentiality of information at all times.
Main duties of the job
This is a customer facing role that requires the post holder to provide a comprehensive efficient, confidential, and tactful reception, clerical and administrative service for the department. This could include maintaining patient related records/databases making appointments and preparing correspondence.
Working for our organisation
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
Detailed job description and main responsibilities
Key Accountabilities:
Perform welcome duties which include greeting clients and visitors and ensuring clinical staff are made aware of their arrival.
To take and deal with all incoming calls for the The Lookout Team.
Recording and relaying messages accurately via telephone email, and face-to-face contact.
Receiving visitors, assisting with their enquiries and directing them appropriately.
To maintain general tidiness of the waiting area.
Maintain notice boards and leaflet stands. Ensure the reception area is well stocked with information relevant to clients.
Maintain efficient computerised and manual record systems. This includes:
Request maintenance jobs when required.
Upload documents such as letters, reports, blood results, etc. onto the client electronic record.
Maintain an in/out record of all visiting professionals, for fire safety requirements.
Tracking case notes in and out of the site.
Room bookings
Ensure all confidential documents and files are locked away securely.
To deal with all outgoing/incoming mail.
Ordering of equipment/stationery through Procurement.
To receive and sign for all general deliveries or re-direct accordingly.
To assist with other administrative duties within the administration team as required.
General typing of correspondence, audio and copy.
Client data input and data cleansing on RiO
Photocopying, laminating, scanning, shredding etc of documentation.
Any other duties commensurate with the grade, as requested by the Team Leader/Manager
Person specification
Qualifications
Essential criteria
- Minimum OCR/RSA II typing/word processing or equivalent level of knowledge and experience
- English Language and Maths GCSE Level C or equivalent, along with good supporting general education
- Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 2 or proven practical experience
Experience
Essential criteria
- Experience of working in a customer-facing role
- High Level Microsoft office software
- Previous experience of working in an office environment
- Ability to work as an affective team member
Desirable criteria
- Relevant Experience of working within the NHS
Skills
Essential criteria
- Good verbal/written communication skills
- Excellent IT skills and knowledge of IT systems
- Excellent telephone manner
Other
Essential criteria
- Awareness of confidentiality requirements
- Ability to work as part of a team
Values and Behaviours
Essential criteria
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust’s expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
Contractual Requirements
Essential criteria
- Ability to travel between venues
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hayley Combe
- Job title
- Admin Team Leader
- Email address
- [email protected]
- Telephone number
- 0115 865 5953
- Additional information
If you have problems applying, contact
- Address
-
Duncan Macmillan House
Porchester Road
Mapperley
Nottingham
Nottinghamshire
NG3 6AA
- Telephone
- 0115 9691300
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