Job summary
- Main area
- Urology
- Grade
- Band 3
- Contract
- Fixed term: 12 months (FTC)
- Hours
- Full time - 37.5 hours per week (37.5 hrs per week)
- Job ref
- 164-6279753-A
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Urology Centre, Nottingham City Hospital
- Town
- Nottingham
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 05/07/2024 23:59
Employer heading
Urology Nurse Specialist Support Secretary/ Administrator
Band 3
Job overview
We are looking to recruit a Band 3 Urology Nurse Practitioner Support Secretary/Administrator within the Department on a Fixed Term contract for 12 months.
We are looking for an enthusiastic and conscientious team player with excellent communication skills and can successfully multitask
You will be able to work under pressure, have good written and verbal skills with excellent time-management and organisational skills. You will be able to prioritise your workload throughout the day.
You will be able to demonstrate a clear understanding of confidentiality issues and your behavior will be consistent with the Trust’s Values and Behavioral standards.
Main duties of the job
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
As part of a team you will be responsible for the accurately transcribe clinical letters from audio dictation, using Winscribe. Create correspondence as appropriate from predefined templates.
It would be desirable to have an understanding of medical terminology and cancer targets.
You will work closely with the Nurse practitioners to ensure the timely review of results and any subsequent actions that need to be taken.
You must be able to prioritise your own workload according to the changing day to day demands and deadlines and use your own initiative to respond to queries both within and outside of the Organisation with a professional manner to patients, relatives and staff.
Attend relevant meetings taking and typing the minutes as required
Deal with telephone calls inbound/outbound relating to patients specific care in a confidential and sensitive manner
Working for our organisation
The Urology Department is based at the City Campus although some services like Paediatrics are based at the QMC. The (Patient Pathway Administrator) Support is an integral part of the team providing support and cover to the team. We offer a wide range of both cancer and non-cancer care and pride ourselves on our efficient and quality service.
We have a management team that is supportive, innovative and proactive in ensuring we offer a high quality service. We are keen to encourage developments in line with Trust policy and working in new ways. We recognise responsibility to ensure that staff are developed and stimulated within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.
Detailed job description and main responsibilities
Accurately transcribe clinical letters from audio dictation, using Winscribe. Create correspondence as appropriate from predefined templates
Use judgement and initiative to prioritise the importance / urgency of particular requests within defined guidelines
Establish and maintain admin systems and database
Assist with the management and updating diaries of the staff groups supported, including arranging appointments and meetings if required, locating a suitable venue and informing attendees
Attend relevant meetings taking and typing the minutes as required
Arrange patient appointments where required ensuring all referrals are appropriately date stamped and actioned within the Trust’s Patient Access Management Policy
Monitor investigations and escalate where required
Deal with telephone calls inbound/outbound relating to patients specific care in a confidential and sensitive manner
Liaise with other medical / nursing and administrative staff within the hospitals and Community as appropriate, including making arrangements for admissions of patients.
Undertake faxing and photocopying as required
Type up new literature, using designated formats, which will include patient information and guidelines
Answer telephone enquiries from patients, other services and service providers in a courteous and professional manner, and respond to answerphone messages – returning calls in a timely and appropriate manner
Be aware of the need for confidentiality both within the written and spoken word and ensure correct storage of patients’ records at all times
Order stocks and supplies, and required patient information leaflets and literature, and assist in ensuring that the stock ordered has been supplied.
Maintain upkeep of printer, send meter readings and order required consumables.
Be aware of need for own personal development and be prepared to attend and undertake any necessary training, being aware of the need to develop oneself and to strive to increase personal knowledge.
Person specification
Training & Qualifications
Essential criteria
- 5 GCSE’s or equivalent C or above – must include English
- Computer literate to ECDL standard or equivalent
Desirable criteria
- NVQ level 3 or equivalent
- • OCR Text Processing Level 2 Award (RSA 2)
Experience
Essential criteria
- Fast and accurate audio typing
- Proven typing and admin experience
Desirable criteria
- Previous experience of working in the NHS and experience using MS Office, Medway PAS and Notis
- Medical Terminology
Communication
Essential criteria
- Uses correct grammar and spelling
- Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
Analytical and Judgement
Essential criteria
- Able to use judgement to make decisions in order to solve problems / enquiries
- Works in line standard procedures
Planning and organisation
Essential criteria
- Consistently works to high standards
- Works within prescribed deadlines
Physical skills
Essential criteria
- Frequent use of VDU equipment
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dawn Beevers
- Job title
- Service Manager
- Email address
- [email protected]
- Additional information
Dawn Beevers - Service Manager on 0115 9691169 Ext: 74695 or email [email protected]
Debbie Gillott -ASGM on Ext: 72479
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