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Job summary

Main area
Surgery
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
164-6726175
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
Queens Medical Centre
Town
Nottingham
Salary
£23,615 per annum
Salary period
Yearly
Closing
01/12/2024 23:59

Employer heading

Nottingham University Hospitals NHS Trust logo

Ward Receptionist

Band 2

Job overview

An exciting opportunity has arisen for a Receptionist position on F20. F20is a busy  Trauma and Orthopaedic Ward. We accept patients from  ED, FADU, Theatres and from other wards within NUH. We also transfer patients from out of area that need complex orthopaedic surgery.

We are an extremely busy area, with high numbers of admissions and discharges and ward pressures.

You will have good organisational skills and an excellent telephone manner. You must be able to manage your work load and prioritise effectively as well as having good communication skills and will be professional at all times. You must be committed to a high standard of patient care and safety.

As the first member of staff that many patients will encounter on F20, we are looking for someone welcoming, enthusiastic, hard working and organised to join our team.

Main duties of the job

Being situated at the front door means a very varied role day to day!  You will be ensuring patients are admitted, transferred and discharged on Careflow in a timely manner, answering telephone calls, directing patients and relatives appropriately, filing and completing general administrative duties.  Making follow up appointments and referrals as necessary.

You must have a flexible attitude to work and be able to work as part of a multidisciplinary team. 

 

Working for our organisation

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career! 

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Detailed job description and main responsibilities

Please see the attached the Job Description and Person Specification for key duties and responsibilities.

 

Person specification

Training and Qualifications

Essential criteria
  • Evidence of personal development in previous role
  • GCSEs or Equivalent in English & Maths to grade C or above

Skills

Essential criteria
  • Evidence of flexibility in approach to work
Desirable criteria
  • Evidence of a problem solving approach

Experience

Essential criteria
  • Experience in Customer Service or Reception/Office duties
Desirable criteria
  • Typing experience/RSA/Ability to use computer systems
  • Experience in an Acute Hospital Trust
  • Knowledge of hospital computer systems

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderadded for NUHArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Rainbow badge

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Teresa Rodrigues
Job title
Ward Sister
Email address
[email protected]
Additional information

Teresa Rodrigues

Ward Sister

F20

0115 9249924 ext 80920

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