Job summary
Employer heading
Ward Receptionist
Band 2
Job overview
An exciting opportunity has arisen for a Receptionist position on F20. F20is a busy Trauma and Orthopaedic Ward. We accept patients from ED, FADU, Theatres and from other wards within NUH. We also transfer patients from out of area that need complex orthopaedic surgery.
We are an extremely busy area, with high numbers of admissions and discharges and ward pressures.
You will have good organisational skills and an excellent telephone manner. You must be able to manage your work load and prioritise effectively as well as having good communication skills and will be professional at all times. You must be committed to a high standard of patient care and safety.
As the first member of staff that many patients will encounter on F20, we are looking for someone welcoming, enthusiastic, hard working and organised to join our team.
Main duties of the job
Being situated at the front door means a very varied role day to day! You will be ensuring patients are admitted, transferred and discharged on Careflow in a timely manner, answering telephone calls, directing patients and relatives appropriately, filing and completing general administrative duties. Making follow up appointments and referrals as necessary.
You must have a flexible attitude to work and be able to work as part of a multidisciplinary team.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Please see the attached the Job Description and Person Specification for key duties and responsibilities.
Person specification
Training and Qualifications
Essential criteria
- Evidence of personal development in previous role
- GCSEs or Equivalent in English & Maths to grade C or above
Skills
Essential criteria
- Evidence of flexibility in approach to work
Desirable criteria
- Evidence of a problem solving approach
Experience
Essential criteria
- Experience in Customer Service or Reception/Office duties
Desirable criteria
- Typing experience/RSA/Ability to use computer systems
- Experience in an Acute Hospital Trust
- Knowledge of hospital computer systems
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Teresa Rodrigues
- Job title
- Ward Sister
- Email address
- [email protected]
- Additional information
Teresa Rodrigues
Ward Sister
F20
0115 9249924 ext 80920
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