Job summary
- Main area
- Outpatients
- Grade
- Band 4
- Contract
- 6 months (Secondment)
- Hours
- Part time - 30 hours per week
- Job ref
- 164-6484585-A
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Urology City Campus
- Town
- Nottingham
- Salary
- £26,530 - £29,114 Per annum
- Salary period
- Yearly
- Closing
- 29/10/2024 23:59
Employer heading
Outpatient Coordinator
Band 4
Job overview
The Outpatient Coordinator in Urology City Campus.
The Outpatient Coordinator ensures the efficient scheduling of patients’ outpatient appointments on behalf of the Trust’s clinical directorates and within NHS target guidelines, escalating issues to the relevant Directorate personnel as appropriate. Support will be provided to the Service Manager which includes the day to day management of a busy department and reception and ensures all staff are inducted and provided with appropriate on-the-job training in Trust and departmental policies and procedures, and support new and temporary members of staff, monitoring progress and initiating corrective action where necessary.
Main duties of the job
The post holder will act as Deputy to the Administration Manager for the day to day supervision of the outpatient clinics and line management of outpatient admin teams and will work closely with the Administration and Service Managers to ensure the quality service.
The post holder will also be responsible for overseeing the booking of appointments and procedures, ensuring referrals are dealt with efficiently and that targets are met. The post holder will oversee clinic cancellations and ensure necessary reductions are made in response to medical staff absences.
The role/duties of the post are outlined above. In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.
To Line manage a small team within the out-patients area. Approving annual leave and recording sickness.
Working for our organisation
With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
In addition to the below summary you need to familiarize yourself with the full Job Description and Person Specification documents attached to this advert.
The successful candidate will play a crucial role in delivering a high quality Outpatient service and should demonstrate excellent communication skills. A good telephone manner with the ability to show initiative in answering patient / staff queries is essential. Experience of working in a busy NHS environment is essential along with excellent IT skills and good knowledge of hospital software, particularly Medway PAS and the Electronic Referral System, ERS. You will have a good command of the English language with the ability to accurately convey verbal and written information. You must be well motivated and reliable, with a 'can do' attitude.
Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues.
Person specification
Qualifications/Experience
Essential criteria
- GCSE Standard with passes at grade C or above including English and Maths
- Evidence of a commitment to continued Learning
Experience
Essential criteria
- Microsoft Office, Medway PAS and ERS
- Outpatient Administration experience
- Experience in managing a team
Desirable criteria
- Experience of supervising a team
Communication
Essential criteria
- Clearly and accurately convey information to different audiences
- Ability to deal with conflict in a diplomatic manner
- Excellent communication and customer care skills
Analytical and Judgement
Essential criteria
- Ability to recognise and advise senior managers on operation issues affecting waiting lists and capacity
- Able to suggest solutions to complex issues
- Display initiative
Planning and Organising
Essential criteria
- Demonstrate an ability to organise and manage a busy workload
- Ability to multitask
- Display attention to detail
Physical Skills
Essential criteria
- Constant use of IT equipment and long periods sitting at a keyboard
- Prompt time keeping and good attendance in the work place
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Claire Chidwick
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 01159691169
- Additional information
01159691169 EXT 74695
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