Job summary
Employer heading
Waiting List Administrator
Band 3
Job overview
An exciting opportunity has arisen within the Ophthalmology Specialty based at Queens Medical Centre Campus, Nottingham University Hospitals for a Waiting List Administrator.
We are looking for a dedicated, patient focused and highly articulate person who is committed to providing the highest standards of care for our patients ensuring they are added to our surgical waiting lists and allocated surgery dates in line with the 18 week pathway.
You will work closely with all members of the Ophthalmology team including the management team and clinicians, contributing to the development of a highly skilled workforce.
If you are enthusiastic, able to work in a demanding, yet rewarding environment within a friendly and supportive team, then we are what you are looking for.
Main duties of the job
Working in a busy office the post holder will be required to work to tight deadlines under minimal supervision. This role is part of a larger team all working towards booking patients for surgery within the 18 week target.
Working as part of the waiting list team
Booking patients for surgery and pre-assessment
Adding patients to waiting list
Updating patient information to aid booking process
Assisting Waiting List Co-ordinators and line managers as required.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
In addition to the below summary you need to familiarise yourself with Job Description and Person Specification documents attached to his advert.
Managing waiting lists as allocated in line with the Trust Waiting List Management Policy and the Patient Access Policy.
Using Medway PAS, NotIS, ERS and DHR information systems to add patients to the surgical waiting list.
Updating the waiting list information at all contact points to allow correct allocation to a surgical list in a timely manner.
Booking surgery dates with patients via telephone and letter.
Providing feedback on patients to the Management team including information on the current status, delays and actions required.
Attending theatre scheduling and patient tracking meeting.
Work with the Service Manager and Deputy Service Manager to maximise theatre utilisation.
Escalate problems which might result in significant delays and breaching the 18 Week RTT target.
Be able to apply the Patient Access Policy to ensure patients are contacted appropriately.
To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway in liaison with the Service.
To support the Waiting List Co-ordinator's and deputise as appropriate and needed.
Share responsibility with line manager for own personal development.
Working in a busy office the post holder will be required to work to tight deadlines under minimal supervision.
Person specification
Training & Qualifications
Essential criteria
- GCSE Maths/English or equivalent
Desirable criteria
- Experience of hospital systems
Experience
Essential criteria
- Recent NHS experience
- Knowledge of waiting list process
- Understanding of the importance of confidentiality
Desirable criteria
- Experience of waiting list management
Communication and relationship skills
Essential criteria
- Willing and able to work as part of team
- Ability to prioritise workload and use own initiative
Physical Skills
Essential criteria
- Frequent use of VDU and keyboard
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sharna Croft
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 0115 9691169
- Additional information
0115 9691169 ext 87862
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