Job summary
Employer heading
Receptionist
Band 2
Job overview
Working 37.5 a week Monday - Friday between the hours of 8am - 6pm
6 month fixed term contract
Ideally the successful candidate will have previous experience of working within an outpatient environment on a busy reception desk
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
Main duties of the job
The role includes working on a busy outpatient reception desk. You will be the first point of contact for patients, family and staff coming into the department.
The main elements to the role include booking patients into Clinic, booking appointments and completing clinic outcomes
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Working on a busy outpatient reception desk
Meet patients, check and update personal information
Booking appointments
Deal with queries from patients and staff face to face and telephone
Work as part of a multi-disciplinary team
Ensure clinic outcomes are recorded in a timely manner
Present a professional, polite and courteous attitude at all times
Person specification
Training and Qualifications
Essential criteria
- To be educated to GCSE standard including Maths and English
Experience
Essential criteria
- Customer Service Skills
Desirable criteria
- Knowledge of hospital IT systems eg Careflow,
Communication
Essential criteria
- Ability to communicate in a clear and effective manner `
Planning and organisation skills
Essential criteria
- Able to plan and organise own workload
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sharna Croft
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07713 097031
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