Job summary
- Main area
- Linen Services
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (11.45 to 19.45)
- Job ref
- 164-6486242
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- City
- Town
- Nottingham
- Salary
- £28,407 - £34,581 per annum
- Salary period
- Yearly
- Closing
- 05/08/2024 23:59
Employer heading
Shift Production Manager (Laundry)
Band 5
Job overview
Working with the vision of delivering excellence in all we do, the post holder will facilitate the provision of the highest standards of patient care, thus enabling us to achieve the Trust’s ambition to be the best Acute Teaching Hospital in the Country.
You will be specifically responsible for assisting the Laundry Production Manager in the operational delivery of linen production for patient’s, visitors and staff at NUH.
Under the direction of the Laundry Production Manager, the Shift Manager is specifically responsible for the overall running, planning/administering and delivering a full service from the on-site laundry at City and a related linen service operation across the Trust and to external contracts as appropriate.
The Shift Manager will also be required to assist in the development and administration of policies and procedures relating to receiving, processing and delivery of laundry items in accordance with HTM 01-04 and other relevant British standards including BSEN 14065.
Main duties of the job
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
The main duties of the role cover day to day management of the laundry operatives and a team of team leaders.
The post holder will be expected to lead, motivate and develop the team.
Maintaining quality standards and adequate supplies of linen is of paramount importance; the post holder will also be expected to ensure all systems and processes relating to BSEN 14065 are adhered to at all times.
Financial and physical resources management will play a key part as will human resources and staff engagement.
Working for our organisation
The Trust is only one of a handful of NHS Trusts who have their own in house laundry, we have the ability to be self-sufficient with the supply of linen to our patients and not just through a managed service. the team are committed to high quality linen and fast turnaround times. we have invested significantly in some of the machinery and have a plan to replace more over the next few years, this will place the laundry in a position of potentially operating on a commercial level for other smaller NHS organisations and be quality driven as opposed to profit driven.
Every day, our teams at Nottingham University Hospitals NHS Trust (NUH) make a difference. We save lives, we improve lives and we usher in new life. We are proud to play a central role in supporting the health and wellbeing of people in Nottingham, Nottinghamshire and our surrounding communities.
With more than 19,000 colleagues, we are the largest employer in Nottinghamshire and one of the biggest and busiest NHS Trusts in the country, serving more than 2.5m residents of Nottingham and Nottinghamshire and a further four million people across the East Midlands and beyond.
Detailed job description and main responsibilities
Staff Management
General staff management, including maintenance of high standards of performance and conduct in line with Trust procedures.
Recruitment and selection of staff and efficient staff deployment.
To ensure that all staff are trained to maintain safe standards of performance as per Trust Policies and Procedures and to ensure that adequate training records are kept.
To liaise with the Laundry Production Manager to develop and implement policies and procedures where necessary to continually improve quality in all areas.
To maintain effective staffing through the compilation of daily rotas, judicious authorisation of annual leave and the allocation of work within the Department.
To hand over information accurately and keep the Laundry Production Manager fully briefed on on-going activities and updates.
To set standards of discipline and appearance.
To support unit managers with disciplinary and human resources matters.
To develop good lines of communication and relationships at all levels within your team and with multi-professional colleagues and customers.
To provide leadership and motivation and encourage teamwork.
To assist the Laundry Production Manager in setting up, monitoring and maintaining individual training and development portfolios for your team.
To manage staff in line with Trust HR procedures.
To manage the production of rotas, covering arrangements and booking annual leave in line with Trust procedure.
To ensure the accurate completion of E-rostering inputting for pay purposes.
To conduct appraisal interviews and reviews with Team Leaders.
To liaise with the Laundry Production Manager to identify and implement training needs and to contribute in the planning of the annual training plan.
To ensure accurate records of staff attendance are kept.
Performance Management
To ensure that health, safety and hygiene is maintained as per the Trust’s policies and procedures.
To undertake service planning, monitoring and reporting.
To maintain high standards of service and customer care.
To compile monthly reports and information required by the Laundry Production Manager
To be responsible for the direct management control and organisation of staff and activities involved in the delivery of patients catering service.
To liaise with staff at ward level concerning all aspects of the laundry production service and to maintain a regular ward visitation programme to measure objectively the service required.
To act on any shortfall identified on the service provided.
To monitor all required laundry audits
Adhere to and enforce Trust Policies
To ensure the security of the premises, materials, provisions and equipment.
To ensure the Laundry Policy and Safety Management Systems are adhered to and audit checks are actioned and replied to within a reasonable time.
To liaise with the Laundry Production Manager in maintaining the Laundry’s RABC Procedures.
To constantly seek new ways to improve the laundry’s production efficiency and cost effectiveness.
Work closely with the drivers to ensure smooth delivery and collections of clean and dirty linen
To establish a process of efficient production of linen to ensure the Trust receives good quality linen in quantities that meet the needs of the patients
Leadership
To ensure all staff are suitably trained and motivated in line with the Trust’s Human Resources Policies to deliver high standards of service.
To enhance the performance and capabilities of staff through appraisal, personal development, objective setting and handle all disciplinary and grievance matters with respect to the laundry working in accordance with the Trust’s Policies.
To agree, plan and ensure annual training plans are met and evaluated for staff.
Develop a positive inclusive relationship with Trade Unions and staff representatives.
Deputise for the Laundry Production Manger as appropriate.
To provide visible leadership to team leaders and staff within the area and promote team work and co-operation amongst managers within their departments.
Comply with the role within the 14065 allocated to this post, to ensure the monitoring of the requirements are undertaken and documented as described in the standard.
Person specification
Training & Qualifications
Essential criteria
- NVQ 3 Supervisory & Management
- Professional Hotel Services and Business Management knowledge to degree equivalent
- Evidence of continuing professional development
Knowledge & Experience
Essential criteria
- In-depth knowledge of working practices and procedures for providing a Linen Service, e.g., Infection Control. This knowledge is gained through practical experience.
- Working in a similar first line management role
- Experience of undertaking staff appraisals
- Experience of undertaking staff appraisals
- Detailed knowledge and understanding of linen and laundry legislation and best practice
Communication & Relationship Skills
Essential criteria
- Communication, which may be complex at times, with providers and users of the Service using a sympathetic & understand approach
- Resolving problems/concerns using tact and diplomacy
- Simplifying information for service users and staff to ensure it is understood
Analytical & Judgement
Essential criteria
- Experience of and ability to resolve problems relating to Linen Services, such as staffing levels, equipment failure, infections. These situations often have more than one option to consider.
- Able to make decisions quickly, that may have an effect on staff, visitors and patients, and other departments.
- Ability to think laterally, identify and evaluate options to prevent and implement workable solutions to complex service issues.
Planning & Organisation
Essential criteria
- Planning and delivery of a number of services in liaison with service users and providers and contractors.
- Lead on projects to deliver Trust wide service improvements/development
- Experience of advance planning of staff rotas and managing staff annual leave.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alex Simonyi
- Job title
- Linen and Laundry Manager
- Email address
- [email protected]
- Telephone number
- 07812277270
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