Job summary
- Main area
- Haematology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Saturday and Bank holiday working on a rota basis)
- Job ref
- 164-6790722
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Nottingham City Hospital
- Town
- Nottingham
- Salary
- £24,071 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Haematology Outpatient and Daycase General Administrator
Band 3
Job overview
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
The post holder will be required to work within the Nottingham University Hospital’s Haematology Department at the City campus and take responsibility for managing the day case waiting lists in accordance with the Trust waiting list targets, and handling associated telephone calls.
You will have an understanding of Waiting lists . You will also be able to prioritise your workload with constantly changing demands, meet agreed deadlines and use your own initiative.
This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians both in person, email and on the phone.
Knowledge and experience of Bookwise would be advantageous.
A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.
You will be based in a Day Case reception setting and have patient face to face contact on a daily basis.
Main duties of the job
Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Medway PAS and Bookwise.
Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, liaising either in person, telephone, email
Responsible for maintaining accurate records to ensure all admissions for elective procedures are outcomed and completed on Medway PAS, in line with the Trust Access Policy.
Working for our organisation
This is a unique opportunity to join the experienced CAS Division, delivering high quality administrative support for the Haematology department.
You will join a busy and friendly team and you will be required to work alongside consultants, nursing teams, clinical teams, managers and administrative teams across the specialty.
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience.
Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
Detailed job description and main responsibilities
Responsible for adding/removing patients to the NUH waiting list and coordinating/booking their admission to hospital, using hospital IT systems e.g. Medway PAS/Bookwise.
Ensure patients are added to correct waiting lists using hospital standard operating procedures, Medway PAS
Working to agreed protocols to negotiate patient admissions for day case procedures.
Provide appropriate confirmation of TCI to patient, along with any relevant supporting information.
Ensure all relevant patient information is recorded on the Trust’s IT systems and updated accordingly in line with Trust Access Policy and Procedures.
Ensure RTT patient data is accurate at all times
Produce admission lists for nurses.
Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, either by email,, phone or face to face.
Ensure adherence to the Trust Waiting List Policy with regard to National and Trust Targets for waiting times.
Provide non-clinical advice regarding hospital admission to patients seeking further advice from the Consultants or lead nurses as required.
Be responsible for adherence to the Trust Access Policy with regard to National and Trust Targets for waiting times
In conjunction with the appropriate managers, liaise with external healthcare providers to facilitate the timely admission of patients.
Be responsible for identifying potential breaches against Trust waiting list targets, and taking timely and appropriate action to avoid the breach.
Liaise with clinical staff to ensure the availability of any specialist equipment as required.
Work flexibly and provide cross cover for colleagues in the Directorate.
Undertake any other duties and responsibilities, which may reasonably be required.
Deputise for the Waiting List Coordinator where appropriate
Participate in appraisals and personal reviews and work to achieve agreed set objectives.
Participate in appropriate training and development activities.
Participate in team, professional and personal development activities.
Undertake any other duties, which may reasonably be required
Person specification
Training & Qualifications
Essential criteria
- GCSE Level or equivalent standard in Maths/English
Desirable criteria
- • Experience of hospital systems such as MEDWAY NOTIS, Medical Office and Bookwise.
Experience
Essential criteria
- Understanding of the importance of confidentiality
- Recent Administration experience
- ability to multi task
- competent computer skills
Desirable criteria
- Customer service experience
- recent NHS experience
- • Demonstrate knowledge of waiting list processes
Communication and relationship
Essential criteria
- • Willing and able to work as part of a team
- • Ability to prioritise workload and use own initiative
- Ability to communicate verbally in a clear and effective way both face to face and on the telephone
Planning and organisation
Essential criteria
- • Works within prescribed deadlines
- • Consistently works to high standards
- Demonstrates an ability to organise own work schedule
Physical skills
Essential criteria
- • Frequent use of VDU equipment
Other requirements specific to
Essential criteria
- • Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- • Remains calm and co-operative under pressure or in difficult and uncertain situations
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Julie Elliott
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07812279463
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