Job summary
- Main area
- Family Health
- Grade
- Band 7
- Contract
- 12 months (Fixed term or secondment)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 164-6797116
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Nottingham University Hospitals NHS Trust
- Town
- Nottingham
- Salary
- £46,148 - £52,809 Per annum
- Salary period
- Yearly
- Closing
- 01/12/2024 23:59
Employer heading
Perinatal Family Liaison Officer
Band 7
Job overview
The role of the Perinatal Family Liaison Officer (FLO) will support families and carers throughout the investigation process following a Patient Safety Incident or a complaint related to a service user. Acting as a single point of contact, the FLO will build a positive, trusting relationship with families to ensure their voices are at the heart of the investigation. This role also extends to families identified by the Independent Maternity Review of Nottingham University Hospitals Trust, currently led by Donna Ockenden and her team.
The purpose of the role is to ensure families and carers are treated with compassion and professionalism in respect to their individual needs. The role requires the highest degree of sensitivity, communication and integrity and will include the provision of support to newly bereaved individuals some of whom may be deeply distressed.
Main duties of the job
To be the main point of contact and liaison for those families who have been identified through the Independent Maternity Review, through the complaints process or through a Patient Safety Incident. The post holder will identify and establish relationships with families and carers as soon as possible.
2 Establish communication with affected families, guiding and supporting them through the IMR, complaints, and investigation processes until conclusion, as required. This will include providing clear and accurate information about the Trust’s investigation procedures to meet the needs of each family and carer as reasonably as possible.
Ensure equal opportunities for global minorities, particularly by addressing language barriers. This includes utilising appropriate interpreting services to enhance both verbal and written communication, ensuring service users have equal access to support regardless of the language they speak
To set and maintain professional boundaries at all times providing clear communication to manage expectations and ensure service users have clarity around the purpose of the FLO role.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
For full detailed job description and main responsibilities, please refer to the Job Description & Person Specification.
Person specification
Training & Qualifications
Essential criteria
- Current NMC Registration
- Significant leadership experience
Desirable criteria
- PMA or PNA qualification
- Counselling qualification
Experience
Essential criteria
- Experience of working within maternity and / or neonatal services at band 6 or above
- Experience of complaints responses and patient experience
- Understanding of PSIRF
Desirable criteria
- Current clinical experience relevant to maternity or neonates
- Service change or development experience
- Experience of teaching and / or training
Communication and Relatonship Skills
Essential criteria
- Excellent communication skills
Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Kathryn Young
- Job title
- IMR Midwifery Lead
- Email address
- [email protected]
- Telephone number
- 07812 276855
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