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Job summary

Main area
Endoscopy
Grade
Band 2
Contract
Permanent: The role will include weekend working on a rota basis
Hours
Full time - 37.5 hours per week
Job ref
164-6777077
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
Endoscopy Department, City Hospital Campus
Town
Nottingham
Salary
£23,615 per annum
Salary period
Yearly
Closing
25/11/2024 23:59

Employer heading

Nottingham University Hospitals NHS Trust logo

Receptionist - Endoscopy Service

Band 2

Job overview

The Endoscopy Service has a Permanent Full time Receptionist in Endoscopy Unit based at City campus but will cover across 3 hospital sites

37.5 hours per week, Monday-Sunday


You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team.   
You will have good organisational skills and be able to manage your workload effectively.  It is essential for you to be competent in using computer systems as you will be trained to use Medway PAS and other hospital systems appropriate to the role. We require good communication skills and an excellent telephone manner.
Professionalism is expected within this role.
You will have a good command of the English language with the ability to understand and accurately convey verbal and written information and you must be well motivated and reliable, with a “can do” attitude. Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential.

Main duties of the job

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert

As a receptionist you will be the first port of call for patients attending reception for appointments and day case attendances. You will ensure all patients are dealt with in a polite professional manner at all times and have a positive experience when attending the department.  You will be responsible for checking and updating patient details, booking appointments and helping with general enquiries.  Customer service experience is essential in this role and a profession, polite and courteous attitude at all times.

Working for our organisation

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Detailed job description and main responsibilities

Working as part of the Endoscopy reception team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow, Medilogik and other relevant booking systems and update details accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person

Person specification

Qualifications

Essential criteria
  • To be educated to ‘O’ level, GCSE or equivalent
  • Experience of Microsoft packages
Desirable criteria
  • To possess 5 GCSE A-C passes including English and Maths or equivalent

Experience

Essential criteria
  • Proven office administration experience
  • Customer Service Skills
  • Experience of Team Working
Desirable criteria
  • Experience of clinic reception work
  • Knowledge of hospital IT systems eg: Medway PAS, Notis

Communication

Essential criteria
  • Ability to communicate in a clear and effective manner
  • Ability to develop good working relationships

Planning & Organisation

Essential criteria
  • Evidence of planning and organising of routine tasks and own time management
  • Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice

Physical Skills

Essential criteria
  • Be able to stand/walk for prolonged periods
  • Be flexible with the start and finish time when covering reception

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderadded for NUHArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Rainbow badge

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Dale Walker
Job title
Deputy Service Manager
Email address
[email protected]
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