Job summary
- Main area
- Community Paediatrics
- Grade
- Band 3
- Contract
- Permanent: Monday to Friday
- Hours
- Part time - 30 hours per week (5 x 6 hours per day - Hybrid working after initial training period)
- Job ref
- 164-6729350
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Nottingham City Hospital
- Town
- Nottingham
- Salary
- £24,071 - £25,674 Per annum
- Salary period
- Yearly
- Closing
- 17/11/2024 23:59
Employer heading
Community Paediatrics Outpatient Administrator
Band 3
Job overview
This is an exciting opportunity for someone to join the Community Paediatric Outpatient Administration team.
This 30 hour a week role will be based at the Nottingham City Hospital Campus.
The successful candidate will ideally have knowledge of the outpatient service and will have experience using hospital systems such as Medway.
Main duties of the job
Working as part of the outpatient team, the successful candidates will play a crucial role in delivery of a high quality outpatient administration service and should demonstrate excellent communication skills.
A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.
You will need to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and have an approachable manner.
You must be able to multi task and prioritise workloads and use your initiative.
It is preferable that you have previous experience of working in a busy NHS environment with excellent IT skills and a good knowledge of hospital software.
You will have a good command of the English language and the ability to understand and accurately convey verbal and written information.
Working days/hours for this role will be:
The post holder will be required to work the following day and hours:
Monday 08:00-16:00
Tuesday 08:00-16:00
Wednesday 08:00-13:00
Thursday 08:00-13:00
Friday 08:00-13:00
Working for our organisation
Community Paediatrics sits within the Nottingham Children's Hospital, which is part of the Family Health Division.
Detailed job description and main responsibilities
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
Be responsible for arranging follow up appointments and partial booking follow up appointments.
Using Medway PAS or any other relevant electronic booking systems arrange appointments and follow up clinics, as instructed by the directorate management team medical/nursing staff.
Reduce and cancel clinics
Ensure Referral to treatment patient data quality is accurate at all times.
Deal appropriately with enquiries, by telephone from staff and the general public, seeking advice or referring elsewhere if necessary.
Manage the demand and capacity within the standard operating practice taking decision to escalate to the directorate management team any capacity issues.
Person specification
Training and Qualifications
Essential criteria
- Has 5 GCSE A-C passes including English and Maths or equivalent
Experience
Essential criteria
- Previous administration experience
- Previous experience in a customer service based role
Desirable criteria
- Working knowledge of hospital IT systems, e.g. Medway PAS, Notis
- Knowledge of outpatient work
Communication and relationship skills
Essential criteria
- Able to use judgement to make decisions in order to solve problems/enquiries
- Ability to communicate complex information in a clear manner
- Ability to work as part of a team and quickly adapt to changing situations
Analytical and Judgement skills
Essential criteria
- Exercise judgement and decision making skills
- Demonstrate problem solving skills
- Demonstrates an ability to pay close attention to detail
Planning and organisational skills
Essential criteria
- Ability to prioritise tasks and manage own time effectively
- Consistently works to a high standard
Other requirements specific to the role
Essential criteria
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Remains calm and co-operative under pressure or in difficult and uncertain situations
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alison Ledwitch
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07812 276122
- Additional information
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