Job summary
Employer heading
Patient Pathway Coordinator
NHS AfC: Band 3
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
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Job overview
We have a unique opportunity for a Patient Pathway Co-ordinator to join our passionate, professional and dedicated team. We are focused on creating a positive journey for patients, providing quality patient care and customer service.
You will be the point of contact for patients accessing elective hospital services throughout their pathway of care, work under the direction of their Operations Assistant/ Speciality Consultant Team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly and in a timely manner.
Main duties of the job
To see the full detailed job description and main responsibilities of the job, please refer to the job description attached.
Working for our organisation
Thank you for your interest in this role. This is an exciting opportunity to work at the Newark Hospital site in this established PPC role.
Detailed job description and main responsibilities
To see the full detailed job description and main responsibilities of the job, please refer to the job description attached.
Person specification
Knowledge Requirements
Essential criteria
- Computer literate, with experience of using a keyboard with a high level of accuracy.
- Knowledge of NHS or service provider in general
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets i.e PAS, Excel or similar applications
- Experience of using a full range of IT/Patient data systems
- Confidentiality and Data Protection
- Health and Safety
- Equality and Diversity
Desirable criteria
- Sound office clerical background providing knowledge of relevant procedures
- Experience of using a full range of IT/Patient data systems - As applicable to specialty
Qualifications
Essential criteria
- Good general education with GCSE English at grade C or equivalent
- RSA II or equivalent
Desirable criteria
- Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
- NVQ in Customer Care
- Institute of Health Records & Information Management Diploma (IHRIM)
- European Computer Driving License
- Shorthand speeds of 80wpm
Further Training
Essential criteria
- On the job training
Desirable criteria
- Supervisory training
- Experience of managing health & safety issues
Experience
Essential criteria
- Quality Customer Service
- Previous NHS knowledge and experience
Desirable criteria
- Experience of supervising staff
Contractual Requirements
Essential criteria
- Regular attendance and willingness to work flexible hours as necessary
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jacqueline Lee
- Job title
- PPC Surgery Team Leader
- Email address
- [email protected]
- Telephone number
- 01623 622515
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