Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
Band 3
Contract
Parhaol
Oriau
Rhan-amser - 30 awr yr wythnos (Working hours can be agreed post interview- There is some flexibility to work the hours across each day or to have a day off in the week.)
Cyfeirnod y swydd
186-1231-24-CS-B
Cyflogwr
Nottinghamshire Healthcare NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Moorgreen
Tref
Bulwell
Cyflog
£24,071 - £25,674 per annum (pro rata for part time)
Cyfnod cyflog
Yn flynyddol
Yn cau
10/11/2024 23:59

Teitl cyflogwr

Nottinghamshire Healthcare NHS Foundation Trust logo

Clinical Team Secretary

Band 3

Trosolwg o'r swydd

Working as part of an extremely busy diagnostic, support and prescribing service for clients with ADHD and ASD (autism), you'll be responsible for supporting MDT clinicians, the Service Manager, the wider admin team alongside supporting and having daily interactions with our patients.

Responsibilities are wide-ranging and varied. You'll deal with enquiries from other services and GP’s as well as from existing patients and those waiting to be assessed by our service. You'll be processing referrals to our service, supporting clinicians with all aspects of administration for the effective running of the service, handling incoming/outgoing calls, organising appointments, responding to email enquiries, processing patient prescriptions and supporting the multi-disciplinary team of clinicians working as part of the NeSS service 

Please note that this post does not meet the pay level required for a Skilled worker visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.

Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

 

Prif ddyletswyddau'r swydd

Provide an efficient secretarial/administration/reception support service.

Produce high quality reports within agreed deadlines, as required.

To undertake office duties including diary management and message management, opening, and distributing mail, operation of brought forward systems, dealing with telephone calls and enquiries, production of documents, typing and audio typing, photocopying, collating of documents and electronic filing, as well as general administration support services. To deal with requests and enquiries and forward them to the relevant team member.

Facilitate meetings including venue booking, refreshments, producing and circulating agendas, recording attendance and accurate minute taking.

To be able to work flexibly and provide cover which may include the requirement to travel to different sites.

To process patient referrals,  produce clinical correspondence, respond to patient and third party email and phone enquries.

To monitor and order stock and non-stock items, as required.

To manage, update and maintain diary schedules, ensuring that conflicting and amended appointments are actioned appropriately.

A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.

Gweithio i'n sefydliad

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

The post holder will be responsible for processing referrals received into the NeSS service using the appropriate  platform; Rio. You will also be involved with providing support and ensuring the best patient experience throughout the NeSS pathway journey. They will do this by the timely and accurate provision of all communication and administrative duties. You will be expected to be involved in,  and contribute to, team meetings, for example, business and MDT clinical meetings to offer administrative support. The post holder will also take calls directly from patients, GP's and other stakeholders.

Excellent communication skills are essential within this role.  This will involve daily contact with patients and exchange of confidential, sensitive information between staff, patients, carers and internal/external agencies, using tact, diplomacy and respect in a form that is appropriate to them and the situation, and constructively manages barriers to effect communication.

Maintain a position of integrity at all times whilst appreciating the need for a high level of confidentiality when dealing with patient/carer information and issues appertaining to this post, in line with Caldicott principles, the Data Protection Act and any new legislation arising in the future. Communicating in a manner and keeping accurate and complete records that are consistent with relevant legislation, policies and procedures.

Typing/Word processing qualification to RSA/OCR III standard or equivalent level of experience 

Experience of audio-typing would be beneficial

Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 3 or proven practical experience

Be proficient in the use of IT systems including Microsoft Office – Excel, Outlook, Word, Database & internal systems including Patient and staff Information systems

Good general education including English Language and Maths to GCSE or equivalent

Accurate minute taking skills

Ability to meet deadlines

Ability to work on own initiative

Excellent organisational skills

Team player

Understanding of data protection and maintaining strict confidentiality

Excellent communication skills

Experience of working in a customer-facing role

Experience of working in a busy environment

Manyleb y person

Qualifications

Meini prawf hanfodol
  • Typing/word processing qualification to RSA/OCR III standard or equivalent level of experience
  • Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 3 or proven practical experience
Meini prawf dymunol
  • ECDL
  • Medical Terminology
  • Audio Typing

Training

Meini prawf dymunol
  • minute taking
  • Microsoft Office Packages

Experience

Meini prawf hanfodol
  • Scheduling/ Diary Management
  • Minute Taking
  • Experience of working in a customer-facing role
  • High Level Microsoft Office software
  • Previous experience of working in an office environment
  • Ability to work as an effective team member
Meini prawf dymunol
  • Experience of working within the NHS
  • Knowledge of Patient Information Systems

Knowledge

Meini prawf hanfodol
  • Knowledge of Confidentiality and Data Protection

Skills

Meini prawf hanfodol
  • Excellent interpersonal/communication skills, including excellent written and oral skills.
  • Excellent telephone manner
  • Planning and Organisational Skills

Values and Behaviours

Meini prawf hanfodol
  • All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
  • All staff should be able to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion as identified within the Trust’s Equality and Diversity Policy and associated Equality, Diversity and Human Rights legislation

Contractual Requirements

Meini prawf hanfodol
  • A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.

Bathodynnau ardystio / achredu cyflogwyr

Employers for CarersApprenticeships logoNo smoking policyAge positiveMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Rebecca Bryan
Teitl y swydd
Service Lead
Cyfeiriad ebost
[email protected]
Rhif ffôn
01158659448
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg