Job overview

The Role

We have an opportunity for an experienced Receptionist to join the practice team. For this role we are seeking a motivated, enthusiastic, and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and attention to detail are key to this role.

All staff are required to be flexible and take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness.  This is a mandatory requirement of the role.

Confidentiality

While seeking treatment, patients entrust us with, or allow up to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information may only be divulged to authorised persons in accordance with the Federations policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Main duties of the job

Responsibilities

• Manage the reception desk ensuring surgeries run smoothly and efficiently
• Receive patients and visitors courteously and efficiently
• Answering the telephone, taking messages, and passing them on appropriately
• Processing appointment requests by telephone or in person
• Actioning any queries for repeat prescriptions in accordance with practice guidelines
• To provide point of contact for patients and to act as a focal point of communication between, patients, doctors, and other members of the Primary Health Care Teams.
• Taking requests for home visits and ensuring they are recorded and processed
• Liaise with hospitals, primary health care teams, social services etc.
• Updating patient records
• Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session
• Photocopying, scanning, and shredding as required
• Maintaining confidentiality
• Having a thorough knowledge of all practice procedures and policies
• Working in accordance with written protocols
• Completing tasks allocated by managers or GPs.
• Attending team training events as part of ongoing development and training
• Assisting in opening and distribution of post if needed
• Assisting in the filing away of medical records
• Attending protected learning time sessions
• Registering patients
• Providing cover to both practices as required by the practice manager

Working for our organisation

As a federation, we promote, support and facilitate the collaboration of GPs and their workforce throughout our city. Examples of our work to date include developing networks whereby tasks and resources can be shared, empowering frontline practice staff to become active sign posters for their patient communities and launching GP+ (part of the City Wide Services) the city's first ever evening and weekend GP service.

It's an exciting opportunity in our city, why not see if you have got what it takes to join us?