Detailed job description and main responsibilities

Ward

• Spending time with patients providing a listening ear and engaging in friendly conversation as appropriate, demonstrate respect and sensitivity to all individuals.
• Chatting / Reading to patients who may not have visitors.
• Ensure confidentiality is maintained at all times of all details appertaining to patients, their relatives, and staff.
• To greet patients or visitors on arrival and during their stay, providing a welcoming and relaxing atmosphere.
• To sit alongside patients at mealtimes chatting and encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient.
• Helping the hostess to serve meals and deliver snacks to patients.
• Make drinks for patients and ensure water jugs remain full.
• Assist with keeping patient bed areas tidy.
• Making drinks for visitors, including the day area. Wash and tidy kitchen area.
• Highlight the infection control stations to all visitors and point out gel dispensers to them. Replenish gel dispensers as required.
• To be aware of steps taken to safeguard the health and safety of patients/visitors and staff, observing all rules and regulations appertaining to their safeguard and have an up-to-date knowledge of all proceedings for dealing with this, in particular wearing aprons and gloves where appropriate and attention to hand washing/gel.
• To engage in any other appropriate activity under the supervision and direction of the Clinical staff such as replenishing stocks
• Undertake patient surveys in a ward environment to understand the experiences of a patient.

Brew Buddy

• Supporting staff through providing refreshments
• Be friendly and approachable for all colleagues and patients.
• Assist anyone who may be lost or need help
• Excellent communication skills
• Take the Brew Buddy out to support staff wellbeing.
• Manage stock levels and rotate stock.
• Whilst carrying a radio always ensure you speak professionally over the system and never speak about patients over the radio

Desk Guides

• To greet and welcome patients and visitors to the hospital providing a friendly and welcoming atmosphere.
• To help patients and visitors find their way to different parts of the hospital.
• Offer patients and visitors information and support to reach their destination, to include location of stairs, lifts, telephones, wheelchairs, and car parking machines.
• Provide clear and accurate directions with signposting and maps to visitors.
• Answer general enquiries as required.
• To assist patients and visitors to book the buggy service and log requests in a timely manner.
• Providing a courtesy ‘Meet & Greet’ service (wheelchair training required)
• Answer incoming telephone calls professionally and action as appropriate.
• Be proactive in assisting anyone who may be or looks lost within the hospital.
• Always keep the reception desks and areas clean and tidy.
• To ensure confidentiality is maintained at all times of all details appertaining to patients and visitors.
• Ensure everything is packed away and keys, etc. returned at the end of the shift to the volunteer’s office.
• To engage in any other appropriate activity as required, under the supervision and guidance of the Volunteer Services.
• To be aware of steps taken to safeguard the health and safety of patients/visitors and staff, observing all rules and regulations appertaining to their safeguard and have an up-to-date knowledge of all proceedings for dealing with this.