Job summary
- Main area
- Paediatric
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 265-6869557
- Employer
- Northampton General Hospital NHS Trust
- Employer type
- NHS
- Site
- NGH
- Town
- Northampton
- Salary
- £23,615 Per annum / pro rata
- Salary period
- Yearly
- Closing
- 07/01/2025 23:59
Employer heading
Administration/Reception Clerk
Band 2
Job overview
2 Post available :
1 Full time (37.5 hours per week ) and 1 part time (32.5 hours per week)
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during the core hours of 08:30 and 17:30 and should be aligned to the Direct Clinical Care time of the Consultants for whom they support.
The post holder will provide efficient and comprehensive administration support, working as part of a team, covering all aspects of the Children's Outpatient Reception.
Duties will include providing a reception service to patients, relatives/carers and all staff groups, arranging patient appointments via telephone or face to face and demonstrating a high standard of customer care.
We are seeking team players who are able to work under pressure and prioritise their own workload, whilst responding to the needs of the department. The successful candidates will be expected to cover for annual leave and sickness.
Main duties of the job
To work as part of a clinical clerical team to support a defined team of clinicians, nurses and other healthcare professionals
You will be working in an outpatient setting and your duties will include providing reception cover, collection, delivery and prepping medical notes, dealing with incoming and outgoing post, filing, answering patient calls/enquiries and other general administrative duties.
You will be responsible for greeting parents/Carers and Children, entering all patient arrivals and outcomes onto the Patient Administration System.
Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff
and the general public and work well within a team.
Working for our organisation
**Please submit your application as soon as possible as we reserve the right to close any adverts before the closing date once we have received sufficient applications**
Northampton General Hospital NHS Trust is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
- Compassion
- Accountability
- Respect
- Integrity
- Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.
The Hospital Group encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Detailed job description and main responsibilities
Provide a reception service to patients, relatives, carers and all staff groups.
Provide general administrative services as required by the department;
Locate medical notes within a department or request them from other locations;
Provide timely collection and delivery of medical notes when required;
Assist in requesting copies of notes, investigations and results from internally and from other healthcare organisations;
Filling letters and reports in medical notes promptly and cross reference whenever necessary and general office filing;
Receive and sort daily post, date stamp and distribute as appropriate;
Photocopying, posting documentation;
Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions;
Assist with Reception administration and update the relevant databases and patient information systems when required;
Prepare case note folders and complete necessary documentation for all new patients;
Liaise with other hospital departments, GPs and other health care agencies when required.
Provide cross-cover within team during absence and implement relevant organisational policy on attendance management, staff appraisal, etc
Person specification
Educations, Training and Qualifications
Essential criteria
- Educated to Minimum 3 GCSE at Grade C or above incl English
Knowledge and Experience
Essential criteria
- Good IT Skills
- Good written and verbal communication skills
- Experience of working in busy office/reception environment
- Proficient in Microsoft packages including Word and Outlook
- Courteous, tactful and efficient telephone manner
Desirable criteria
- Experience of working in the NHS
Skills
Essential criteria
- Good organisation skills able to plan and prioritise workload
- Developed attention to detail and accuracy
- Able to work well as part of a team
- Ability to communicate with all levels of staff including Consultants, junior medical staff, practitioners, Managers and others as required
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Nataliia Iakymchuk
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01604 544661
- Additional information
Sam Aitken, Team Leader, [email protected], 01604 543378
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