Job summary
- Main area
- Head and Neck Surgery
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 28 hours per week (Monday - Friday)
- Job ref
- 265-6327816-A
- Employer
- Northampton General Hospital NHS Trust
- Employer type
- NHS
- Site
- Northampton General Hospital
- Town
- Northampton
- Salary
- £22,816 - £24,336 Per Annum / Pro Rata
- Salary period
- Yearly
- Closing
- 23/07/2024 23:59
Employer heading
Waiting list Coordinator
Band 3
Job overview
We have an exciting opening for a Waiting List coordinator to join our established Head and Neck team
You will be managing a waiting list, booking patients for Ear, Nose and Throat procedures. Looking after the diaries of several clinicians.
You will be looking after a mix of theatre lists and procedures occurring in our Clinic environment.
You will be a key member of the team, speaking to patients over the telephone, scheduling patients in accordance with the elective pathway.
Main duties of the job
The post-holder will have day to day responsibility for managing and booking the elective waiting lists
Key responsibilities include constant liaison with consultant, medical staff, patients, General Practitioners, external bodies, ward staff and theatre staff.
The post-holder will maintain and validate active and patient waiting lists ensuring that patients are admitted and given admission dates.
In addition, the post-holder will be aware and adhere to the waiting list policies and procedures for the effective management of the waiting lists.
It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits.
The post- be able to cover a variety of Head and Neck specialities. To ensure patient confidentiality is always maintained.
Working for our organisation
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Detailed job description and main responsibilities
To co-ordinate the day-to-day management and maintenance of the inpatient/day case waiting lists in accordance with the Patient Access Policy.
To select cases for theatre lists within give guidelines ensuring the nation and local targets are met.
To replace cancellations, as and when necessary, with like for like cases or within guidelines provided, whilst considering the national targets for waiting times.
Inform patients of starving requirements depending on scheduling of theatre sessions.
Dealing with all patients enquires regarding cancellations, rescheduling, holiday bookings and suspensions.
To contact the patients and agree a convenient date for their admission, in line with booked admissions.
Advise patients with regard to pre-operative assessment appointments process and isolation period prior to surgery.
To manage waiting list entries, following the elective policy, amending pathways with the complexities for each patient. Where appropriate removing the waiting list entries and re-establishing entries when the patient is then ready of surgery to offer an admission date.
Liaise with clinicians regarding appropriate scheduling of patients such as case mix together with other key information to ensure the full utilisation of theatre lists.
Take direction from the medical secretary team.
Be responsible for producing operating lists for individual operating sessions, including special/clinical instructions, and circulating to the designated areas in a timely manner.
Informing the theatre staff of specialist theatre equipment required as directed by the medical staff and arrange for identified representatives to be present at the time of surgery.
To accurately in-put, up-date and monitor patient related information onto the computerised Patient Administration System.
To report and keep records of patient cancelled on the day of surgery to ensure the patient is re-dated for surgery within the 28 days national target.
To work closely with Medical Secretarial and Health records clerks to ensure the development of an efficient team to effectively support the Directorate.
To be responsible for the timely processing of all incoming and outgoing mail.
To act as a mentor for newly recruited Waiting List staff, including an introduction into working practices and procedures within the Department.
Person specification
Education Training and Qualifications
Essential criteria
- Educated to Minimum 3 GCSE at Grade C or above
Desirable criteria
- Experience with Patient Administration System (camis)
- NVQ level 3 in Business administration
Knowledge and Experience
Essential criteria
- Significant experience working in an office setting
- Some NHS or healthcare administration experience
Desirable criteria
- Experience of managing patient waiting lists
Skills
Essential criteria
- Good communication skills
- Organisation and time management
- Excellent IT and keyboard skills
Desirable criteria
- Theatre Booking systems ( Nexus)
- Ability to speak to distressed patients
Key Competencies/Personal Qualities and Attributes
Essential criteria
- Confident
- Motivated
- Strong attention to detail
- Empathetic
Employer certification / accreditation badges
.png "NHS Rainbow badge")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Laura Newton
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01604 523200
List jobs with Northampton General Hospital NHS Trust in Administrative Services or all sectors