Job summary
Employer heading
Clinic Coordinator/Receptionist
Band 3
Job overview
As a busy, expanding Maxillofacial and Orthodontic unit, we are looking for a dynamic, well organised, proactive individual who's looking for a challenge.
This position requires a friendly individual who can work within a busy environment and has a ability to problem solve. The department has recently expanded and offers a range of services. The successful applicant will be expected to work as a team but show initiative, they must be able to adapt to a changing work environment and work well under pressure.
Excellent communication skills are essential as you will be negotiating, booking and co ordinating patient appointments over a multitude of platforms. You will also be the welcoming face of the department so a friendly, professional disposition is an absolute requirement !
If you enjoy being part of a friendly, motivated team where you will have the responsibility of working alongside the clinical team, ensuring the preparation for these fast moving and diverse services - this is the job for you!
Main duties of the job
Post holder will be front of house and the greeting face of the department, therefore must have a pleasant and friendly manner. Will be required to greet the patients and ensure the patients demographics are correct, updating where necessary. Good communication skills are essential as working alongside the multidisciplinary team, liaising with different departments, trusts and departments to ensure good continuity of care for patient cohort. This includes negotiation of outpatient clinic appointments with patients and subsequent booking of clinics on electronic systems. Booking Minor surgery appointments for patients within the department following consultation - filling and fully utilising clinical procedure sessions. Liaising with medical secretaries, medical records and other department to ensure correct documentation is available for patient attendance.
The post holder will require a good working knowledge of IT as all systems used in this post are digital.
Please see attached Job description for more details
Working for our organisation
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.
Our Excellence Values:
Compassion
Respect
Integrity
Courageous
Accountable
Detailed job description and main responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
Person specification
Qualifications
Essential criteria
- NVQ level 3 in admin or Equivalent Hospital Experience
Knowledge and Experience
Essential criteria
- Evidence of full range of IT skills
- Experience of data entry, storage of data
- Excellent Verbal and written communication Skills
- Ability to overcome communication barriers
- Evidence of organisational skills and prioritisation
- Ability to analyse non clinical data and make assessments
Desirable criteria
- Has working knowledge of digital systems used within the trust
- Understanding of RTT referral pathways
- Experience of working in a hospital environment
- Knowledge of administrative procedures
- Minimum of 2 years experience working in a similar post, internally or externally
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Nikki Dalziel
- Job title
- Senior Sister
- Email address
- [email protected]
- Telephone number
- 01536 493670
- Additional information
If you are interested in this post, come and see us for an informal visit, see if this department and role are what you are expecting.
Please contact Sister Nikki Dalziel on 01536 493670 to arrange .
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