Job summary
- Main area
- Family Health
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon - Fri 08:00-16:00)
- Job ref
- 264-6423420-FAM
- Employer
- Kettering General Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Op Admin, Robinson Way
- Town
- Kettering
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 12/07/2024 23:59
Employer heading
![Kettering General Hospital NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/256.png)
Outpatient Administrator
Band 4
Job overview
We are currently recruiting to a full time vacancy within the Outpatient Administration Team, based at Robinson Way. We are looking for a highly motivated, enthusiastic individual to join our administration team working in a friendly supportive environment.
The successful candidate will be working closely with the well-established Outpatient Administration team to deliver a high level of service. You will be methodical and self-motivated, have a flexible approach and the ability to work proactively using your own initiative whilst possessing a confident and professional manner.
If you feel you are an enthusiastic person looking to join a friendly team, have the necessary competencies and are excited about the opportunities to extend/build on your skills working in a challenging office environment then we are the team for you.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Working for our organisation
Detailed job description and main responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
The post holder will be expected to prioritise their work on a daily basis and to use their initiative and discretion.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent in English and Mathematic Grade A-C
- Good command of written and spoken English
Desirable criteria
- Educated to A-Level standard or equivalent level of experience
- NVQ Level 4 in Administration or equivalent.
Knowledge / experience
Essential criteria
- Experience or working in a busy and demanding office/customer facing environment
- Significant experience in Outpatients with a track record of delivery and meeting targets
- Medway PAS – Outpatient experience
- Be able to demonstrate a wider knowledge of the work of the NHS
- Experience of planning and organising own workload
Skills
Essential criteria
- Experience in the use of computerised Patient Administration System or equivalent computerised system
- Demonstrate a high level of personal self-management and organisation
- Demonstrate skills of tact, sensitivity when dealing with complaints and enquiries both verbally and written.
- Ability to understand information reports, identifying trends in clinics not reflecting the agreed template.
- Knowledge of Microsoft Office
- Assertiveness skills and the confidence to deal diplomatically with a wide range of people, organisations and situations
- ncidental contact with patients/communicates information with patients, carers relating to appointments and any adjustments made.
Documents to download
Further details / informal visits contact
- Name
- Clare clark
- Job title
- Outpatient Administration Manager
- Email address
- [email protected]
- Telephone number
- 01536 493315
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