Job summary
Employer heading
Medical Secretary
Band 4
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
An opportunity has arisen to work in our friendly Paediatric secretarial team. We are a team of 12 secretaries who support 21 consultants with their administration needs. The successful applicant would have their own consultant(s) to support, which will include typing patient letters, minuting meetings, organising diaries, general administration and being their ‘go to’ person.
This role is busy, varied and requires a logical, methodical way of working.
The post holder, where applicable, will provide day-to-day work supervision of Assistant Medical Secretaries, Relief Medical Secretaries, and administrative staff within their designated team.
The Trust operates a flexible working policy, and this role would suit someone who wants to work around school hours or is looking for a good work/life balance.
We look forward to hearing from you!
Main duties of the job
- Managing consultant diaries, arranging meetings, events, travel, accommodation etc.
- Oversight of consultant leave and subsequent clinic changes.
- Be aware of patient situations/pathways in relation to admissions/treatments, and ensure these comply with current Trust and Government referral to treatment waiting time targets.
- Have a clear overview of and monitor worklists, waiting lists and RTT pathways.
- Use own initiative and judgement to prioritise and escalate patient care where necessary.
- Ensure efficient secretarial service is maintained in the absence of colleagues.
- Assist management in the recruitment, selection and induction of Assistant Medical Secretaries/administrative staff.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
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Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
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27 days holiday rising to 33 days (depending on NHS Trust service)
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A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
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A variety of different types of paid and unpaid leave covering emergency and planned leave
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Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
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NHS Car Lease scheme and Cycle to Work scheme
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An extensive range of learning and development opportunities
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Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person specification
Education
Essential criteria
- • GCSE English Language, Grade C or above (or equivalent)
- • Word processing skills – OCR II (or equivalent experience)
- • Typing skills OCR II (or equivalent experience)
Desirable criteria
- • ECDL
- • Qualification or appropriate training in Customer Service
- • AMSPAR
Experience
Essential criteria
- • In depth knowledge of office applications and procedures
- • Thorough knowledge of medical terminology
- • Minimum 2 years secretarial/administrative experience
- • Experience of working in a customer focused environment
- • Experience of using a variety of IT applications, including Microsoft Office
Desirable criteria
- • Experience of staff supervision
- • NHS Experience
Skills
Essential criteria
- • Ability to communicate with all levels and disciplines of staff, patients, carers and external agencies
- • Ability to explain complex information to staff, patients and others as required
- • Ability to communicate with people who are upset and angry and deal with situation effectively
- • Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
- • Ability to manage and prioritise conflicting deadlines and pressures
- • Ability to exercise judgement and resolve problems
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Cleo Glendinning
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01904 721898
- Additional information
Contact name: Jackie Capaldi
Contact email address: [email protected]
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