HealthJobsUK

Job overview

We are looking for a highly motivated, capable and proactive individual to develop and motivate the management team, and the service delivery team within the Health Records Department. The post holder will be responsible for the operational management of the teams, including dealing with human resource issues, recruitment, sickness management, service redesign, training and to ensure all processes are implemented to the best practice. They will be responsible for motivating the teams and ensuring that they have a comprehensive training and maintenance package, to enable staff to deliver a high quality service.

This is a very busy and challenging role and the post holder will have excellent interpersonal skills, the ability to analyse and prioritise workflow patterns and manage staff, whilst working flexibly in an environment where demands and priorities change quickly.

The Records Services Operations Manager role will be pivotal in improving the synergy and efficiency across all Trust sites and the post holder will therefore have a sound knowledge and understanding of administration processes, and the ability to liaise across sites to identify and assist with service improvement, and the implementation of new processes and training.

Main duties of the job

• Communicate with a range of contacts, for example, Managers at all levels, staff and, where appropriate, patients, visitors and other clients on issues relating to the efficient functioning of the designated area of responsibility.
• Analyse and make judgements on a range of situations, for example deployment of staff to ensure effective cover or Business performance information. Such situations may also include comparing available options.
• Plan and organise the records function, involving, for example, work schedules/rotas and may also be responsible for the co-ordination of activities with other professionals and external bodies, relevant to the Department’s Business. A flexible approach will be required in order to ensure that appropriate adjustments can be made relevant to changing circumstances.
• Provide advice, information or guidance to a range of contacts, including, advice to patients and/or relatives.
• Measure, assess and report performance activity within the teams both on and off-site to senior management and to take action to ensure workloads are allocated and managed accordingly.
• Analyse performance statistics and make judgements and taking decisions to ensure that service needs are met and under constant review in order to make improvements as necessary.
• Identify and address training and development requirements for direct reports.
• Support the development and implementation of initiatives across the Trust through participation in relevant groups.

Working for our organisation

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully.  If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.