Crynodeb o'r swydd
- Prif leoliad
- Dermatology
- Gradd
- Band 2
- Contract
- Parhaol: Cross site working between - York Hospital & York Community Stadium
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 419-6392098-R-CS
- Cyflogwr
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- York Hospital
- Tref
- York
- Cyflog
- £22,383 per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 31/07/2024 23:59
Teitl cyflogwr
Reception/Administration Officer
Band 2
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Trosolwg o'r swydd
If you're tenacious, have a flexible approach and enjoy a challenge, we'd love to receive your application.
We have an exciting opportunity within our Dermatology Department here at York Teaching Hospital for a dynamic forward-thinking person to join our busy Administration Team as a Patient Admin Officer.
About the role…
You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will communicate daily with colleagues of different professions, clinical and non-clinical.
About you…
The role is diverse, so you will need to be highly motivated, well organised, patient focused individual, able to work as part of a team but also use your own initiative.
You will have excellent communication skills and be effective in working closely with clinical and non-clinical staff.
The successful candidate will also have good organisational skills, the ability to work on their own initiative and prioritise their own workload.
Prif ddyletswyddau'r swydd
Duties will include:
- Working on a very busy reception desk.
- Monitoring and maintaining electronic worklists and ensuring that items are actioned in a timely manner, taking remedial action where necessary.
- Always maintaining patient confidentiality.
- Answering patient questions/queries both verbally and face to face.
- Placing all new patient appointments within agreed timescales and in accordance with consultants' requests
- Making follow-up appointments adhering to booking rules
- Completing worklists - ensuring all requests by consultants are adhered too.
- Checking patients in and out of clinic
Gweithio i'n sefydliad
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
- A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses. For hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manage
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
A full description of the role is available in the attachment: job description.
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected]
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Manyleb y person
Experience
Meini prawf hanfodol
- Previous Customer Service and Admin Reception Experience
Meini prawf dymunol
- Previous experience of NHS outpatients services/customer services
Qualifications:
Meini prawf hanfodol
- Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths.
- Computer literacy skills NVQ 2 or equivalent (or proven working knowledge)
Meini prawf dymunol
- Educated to ‘A’ Level or equivalent
Personal Attributes
Meini prawf hanfodol
- Willingness to undertake further training relevant to position
- Willing to be flexible and adapt to changing needs of the service
Knowledge, Skills & Abilities
Meini prawf hanfodol
- Excellent organisational skills
- Ability to cross reference information and pay attention to detail
- Evidence of good verbal communication skills and interpersonal skills
- Ability to manage own workload taking remedial action as necessary
- Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients
Bathodynnau ardystio / achredu cyflogwyr
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Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Kate Bourn
- Teitl y swydd
- Dermatology Service Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01904 725656
Rhestr swyddi gyda York and Scarborough Teaching Hospitals NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector