Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 419-OSA-Event-O
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- York Hospital
- Town
- York
- Salary
- £22,816 - £24,336 per annum/pro rata
- Salary period
- Yearly
- Closing
- 25/07/2024 23:59
- Interview date
- 30/07/2024
Employer heading
Outpatient Services Administrator - York
Band 3
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
York Outpatients Services Administrator Vacancies: Information Session
PLEASE DO NOT APPLY TO THIS ADVERT.
For more information, please click....
https://www.yorkscarboroughcareers.nhs.uk/events
Tuesday 30th July 2024
14:00
Microsoft Teams
· Are you looking for a new challenge?
· Do you feel passionate about improving outpatient care?
· Are you committed to providing a positive experience for our patients?
Outpatients Services is often the starting point for most patients’ hospital journey. Our administrators work in our referral management centre, on our busy reception desk and in our call centre and are the first person a patient may have contact with. In the session, Team members will talk about their roles and how they support our patients. If you think this might be the role for you, why not use this chance to talk to our friendly staff first hand about their experiences.
We will also tell you how to arrange to visit the department and how to apply for their current vacancies.
The Microsoft Teams link for the session will be sent to you on Friday 26th July 2024.
If you would like to attend the information session, please complete the online form via the link.
Please note this post is not eligible for sponsorship.
Main duties of the job
PLEASE DO NOT APPLY TO THIS ADVERT.
For more information, please click....
https://www.yorkscarboroughcareers.nhs.uk/events
- To process all new patient appointments within agreed timescales, and in accordance with consultants’ requests and Speciality booking rules.
- To make follow-up appointments in accordance to booking rules, at the request of both internal and external customers.
- To monitor, maintain and update electronic worklists and ensure that items are actioned in a timely manner, taking remedial action where necessary.
- To receive, record and process all referrals under the 14 day rule.
- To utilise an electronic data base booking system to call patients for their appointments near to their due date to maximize clinic capacity against patient demand.
- Support patients attending the Outpatient clinics, using tact and
diplomacy, and record an appropriate outcome for all patients who leave Outpatient clinic where necessary. - To manage patients ringing the Department to book, amend, or cancel an appointment in accordance with the Standard Operating Procedures and booking rules.
- Any other administrative or clerical duties, which may be required as part of post.
- To actively maintain a safe working environment for yourself and your colleagues who may be affected by your acts or omissions.
- Prioritise workload to maximise patient demand against clinic capacity to ensure patients are dealt with as timely as possible.
- To maintain patient confidentiality at all times.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
· Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
· 27 days holiday rising to 33 days (depending on NHS Trust service)
· A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
· A variety of different types of paid and unpaid leave covering emergency and planned leave
· Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
· NHS Car Lease scheme and Cycle to Work scheme
· An extensive range of learning and development opportunities
· Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have
made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person specification
Qualifications
Essential criteria
- Educated to GCSE or equivalent
- Good written and spoken English
Experience & Knowledge Required
Essential criteria
- Previous clerical experience and knowledge equivalent to NVQ Level 3
- Experience of working with Microsoft packages
- Experience of working to a high standard in a customer service environment
Desirable criteria
- Experience of using a patient database and recording accurate data
- Experience of processing Outpatient appointments and understanding of Referral to Treatment Policy
Skills & Attributes
Essential criteria
- Ability to work in a fast paced and busy environment
- Excellent verbal and written communication skills
Desirable criteria
- Ability to think analytically
Aptitude & Personal Qualities
Essential criteria
- Able to work under pressure to strict deadlines and requirements
- Able to work as part of a team
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Recruitment Team
- Job title
- Recruitment Advisor
- Email address
- [email protected]
- Telephone number
- 01904 721631
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